Windows Update Error 0x80070002.

Question

What is wrong with my windows update for it to persist for more than a week, also I've already tried running the cmd commands such as stopping BITS and such but it still persisted, also clean booted my pc but the problem still continues. I also tried searching for the update it's missing and download it manually but it also failed (KB5021255). Is there really no other way but to do a clean install?

Answer 1

Pls follow these steps:

1. Backup your registry hives (including the COMPONENTS hive) using RegBak.
2. From Admin Command Prompt, run this command:
   reg.exe load HKLM\COMPONENTS C:\Windows\System32\Config\COMPONENTS
3. Download CBS fix.reg and run it. Click Yes when prompted.
4. Download this manifest file and place it in C:\Manifests folder.
5. Open a Trusted Installer Command Prompt (using AdvancedRun tool).
6. In the Ti Command Prompt, run this command:
   copy c:\manifests\*.manifest c:\windows\winsxs\manifests\
7. Try installing the KB5021255 MSU.

If the problem persists, download the Windows 11 ISO, double-click the ISO to mount it to a drive letter. Run Setup.exe and complete the repair process.

Your apps, settings, and data will be retained during the repair installation.

Answer 2

Hello John,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the following methods below.

**Run the Windows Update Troubleshooter

https://support.microsoft.com/en-us/windows/win...

**Make sure Windows Update and Background Intelligent Transfer services are available and running.

Press Windows key+R to open Run then type: services.msc

Press Enter to open Services app

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

**Reset Windows Update Components

https://www.elevenforum.com/t/reset-windows-upd...

If the issue still persists, Please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

https://answers.microsoft.com/en-us/windows/for...

**Few things to check on the PC

Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 3

Hi John,

Try the offline installer MSU file.

2022-12 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5021255) windows11.0-kb5021255-x64_2830fb558a628b0a1847a0025d3da14928f82a5e.msu

If that doesn't work, please upload your CBS logs. Follow these steps to collect them:

1. Open the folder "C:\Windows\Logs\CBS"
2. Select all files, right-click on the section, click Send to → Compressed (zipped) folder.
3. Click Yes when you see the following prompt:

Windows cannot create the Compressed (zipped) Folder here.

Do you want it to be placed on the desktop instead?

4. Upload the zip file to your OneDrive/Dropbox and share the link here.

Also, type VER in Command Prompt and note down the OS Version/Build shown in the output. Post the info here.

Answer 4

What is wrong with my windows update for it to persist for more than a week, also I've already tried running the cmd commands such as stopping BITS and such but it still persisted, also clean booted my pc but the problem still continues. I also tried searching for the update it's missing and download it manually but it also failed (KB5021255). Is there really no other way but to do a clean install?

BTW it downloads and install but after 100% install, it shows the error