WHEA-LOGGER ERROR Potential defect?

Question

Hello, I've seen whea-logger error come about when I'm stress testing the cpu and ram. I researched the error and found that the error is coming from the SSD from what it looks like. I wanted to check this from someone more skilled in this area. I posted pictures from the event viewer and what I see in my device manager to confirm if this is in fact the ssd causing the whea-logger error/warning. I have checked the motherboard page and it shows that it does not support the samsung 990 pro 2TB but my system has been running fine. But I have seen this warning come up during stress testing my components such as CPU and RAM, could there be a fault on the Motherboard or a component (cpu, ram, gpu)? I have posted the detail info page below if it helps in this situation. Thank you!

https://drive.google.com/drive/folders/1cszX-TPXw-Wa0Qo9C0V3qKi_27D-jYm5?usp=share_link

• System
  • Provider
  [ Name] Microsoft-Windows-WHEA-Logger [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220} EventID 17 Version 1 Level 3 Task 0 Opcode 0 Keywords 0x8000000000000000
  • TimeCreated
  [ SystemTime] 2023-01-23T03:31:23.3754345Z EventRecordID 19835
  • Correlation
  [ ActivityID] {5ca1eb0e-2315-4b0d-875b-beff8b5c95fb}
  • Execution
  [ ProcessID] 6064 [ ThreadID] 9116 Channel System Computer DESKTOP-AA03HPL
  • Security
  [ UserID] S-1-5-19
• EventData ErrorSource 4 FRUId {00000000-0000-0000-0000-000000000000} FRUText ValidBits 0xdf PortType 4 Version 0x101 Command 0x406 Status 0x10 Bus 0x0 Device 0x1d Function 0x0 Segment 0x0 SecondaryBus 0x0 SecondaryDevice 0x0 SecondaryFunction 0x0 VendorID 0x8086 DeviceID 0x7a30 ClassCode 0x30400 DeviceSerialNumber 0x0 BridgeControl 0x0 BridgeStatus 0x0 UncorrectableErrorStatus 0x0 CorrectableErrorStatus 0x1 HeaderLog 00000000000000000000000000000000 PrimaryDeviceName PCI\VEN_8086&DEV_7A30&SUBSYS_88821043&REV_11 SecondaryDeviceName

Answer 1

Hi,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft, nor do we have access to your account information.

This usually suggests a hardware problem or it could be a driver that needs to be updated.

I have enclosed below how to run the Hardware troubleshooter.

Please press the Windows key + R Key

Paste the command below into the run box and press Enter:

msdt.exe -id DeviceDiagnostic

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You will also want to check the drivers in the Device Manager to see if any have a Triangle or ! mark. This would indicate a problem with the driver. You would want to go to the OEM of the computer such as HP, Dell, Lenovo, etc, and download the most current driver. The downloads are free of charge. If you need assistance, their support can help you.

Please click on the Windows Key and the S key at the same time.

Type Device Manager in the search and open the page.

Check for any driver problems.

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if the computer is crashing, you can so you can do a minidump and upload it so we can review it.

Please go to this on your computer to find the Mini Dump.

C:\Windows\Minidump

I have enclosed the directions below on how to send the minidump to me.

https://answers.microsoft.com/en-us/windows/for...

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I have enclosed a link below on how to check the memory.

https://www.windowscentral.com/how-check-your-p...

<Moderator edit: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.>

A lot will depend upon the results of the test. Please let me know if you have any questions or problems.

Best Wishes,