bsod error bugcheck translation

Question

Hello, I've been having issues with my computer shutting down with a bsod. The bug check error code is: The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xffffb3660ac8b220, 0x0000000000000000, 0xfffff80745115973, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 89e917f9-7430-4566-b12e-a4d447deba4e.

Thanks in advance

Answer 1

This minidump only indicates memory corruption. No drivers are mentioned.

• Go to the motherboard BIOS and check if you have any XMP profile configured. Disable it, leave it as default.
• Go to the support area of the motherboard manufacturer's website, download the latest chipset drivers and install them.
• I noticed that the motherboard BIOS is outdated. I suggest you update it by following MSI's instructions.

Then see if the system will work stable.

Answer 2

I use a dedicated NVIDIA RTX 3070 TI graphics card. I have just experienced another bsod and upon looking at the bugcheck log I have seen multiple errors.

At 17:48:51 :

The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

ACPI

2

The message resource is present but the message was not found in the message table

At 17:48:57 :

The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

At 17:49:09 :

The previous system shutdown at 17:27:39 on ‎12/‎12/‎2022 was unexpected.

At 17:49:11 :

Audit events have been dropped by the transport.  0

And ultimately at 17:49:52 :

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000be (0xffffa0001c858488, 0x8a00000005500121, 0xfffffd8568a29c80, 0x000000000000000a). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 32ec1d49-3f55-4e89-b261-825c418e3f5c.

Here is a link to the minidump file of this crash: https://drive.google.com/drive/folders/1zPZ0wwKdr1tytvFQqpRlJRZv438czeDw?usp=sharing

Thanks for all the help

Answer 3

The minidumps point to the driver "dxgmms2.sys" as the cause of the crash. It's usually a problem with the graphics card driver.

Doing a clean install of the driver usually resolves the issue.

I see you use the motherboard Gigabyte H410M H V3. Do you only use the integrated graphics card, or do you have a dedicated graphics card?

If you have a dedicated graphics card. What is its manufacturer and model?

Answer 4

https://drive.google.com/file/d/1WPuu5HZpQ3fGQHOah7mZJ5ff6KFKfUwW/view?usp=sharing here is the zipped folder of the minidump files

Answer 5

Hi. I'm David, and I'm happy to help you.

See if your computer is creating minidump files. These files may help to determine the cause of the error.

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud (OneDrive, Google Drive, Dropbox, etc...), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.