"Use a proxy server for your LAN" checkbox keeps marking itself and microsoft stores and its apps will not open

Question

I have been having a weird problem with my Win 10 x64: every time I try to open the Microsoft store or any app downloaded from it (like Netflix, Disney plus, weather app, etc.) it will not open and it gives me an error message telling me to check my internet connection. However, my internet connection is fine, as all websites open fine in all browsers and in other devices as well. I tried restarting the router and the problem stopped for a few hours but then it started again. When I run the commands for flushing DNS renewing IP in CMD, after restarting the PC, it comes back to normal for a few minutes, then it stops working again. I tried a Windows repair install and the problem continues. I also tried manually reinstalling the MOBO LAN drivers, but it did not solve the issue. Finally, I saw a post in a forum where they said to go to internet properties>Connection tab>LAN settings> and uncheck the "Use a proxy server for your LAN" checkbox. When I do this, the problem stops and I can access the Microsoft store and its apps normally. But the problem is that Windows keeps reverting these settings and auto-checking the checkbox, and this is not even after restarting the system... about 10 minutes after I change this setting I see the apps stop working and when I go back to look at it, the checkbox is marked again. The screenshot below shows the settings I am talking about. Does anyone know how to solve this and stop windows to auto check this option? I am the Admin, and I even tried doing this while in security mode and nothing changes. I am using Windows 10 x64 and I am connected through WI-FI.

Answer 1

Hello Léon,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please let me know if you have tried the methods below.

1. Use your Antivirus software to scan your computer for any virus or malware.

Please try to scan your system using the free edition of Malwarebytes.

https://www.malwarebytes.com/mwb-download/

2. Perform a Clean Boot

Determine if a background program or a software conflict is causing the issue.

Press Start then search and type: msconfig

Select System Configuration > go to the Services tab.

Select and make sure to put a check mark on "Hide all Microsoft services" > Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Kindly check the support article below for more details

https://support.microsoft.com/en-us/topic/how-t...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Okay, so I have tried scanning with Malwarebytes and apparently, it has been solved since the problem has not happened again for 3 days. Thank you!