HyperVisor Error

Question

I have been getting HyperVisor errors almost NON STOP on my computer recently. I am not running any VM's on the machine at all either. I have also made sure HyperV is off and it is.

I have so far tried:

-Updating BIOS

-Updating Graphics Driver and Rolling Back

-Checking all drivers and updating

-Fresh Windows Install (3x on 2 different drives and M2 slots)

-Removing all but one stick of RAM (And trying different modules in all slots)

-Attempted DSIM and CHKDSK Commands

-Reseated power cables

-Removed GPU and attempted fresh install (When doing this got an IRQ not equal error)

Not too sure what to do next

HYPERVISOR_ERROR (20001)

The hypervisor has encountered a fatal error.

Arguments:

Arg1: 0000000000000026

Arg2: 0000000000000000

Arg3: fffff80120e2fa90

Arg4: ffffe780adf71f80

Debugging Details:

---

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec

    Value: 468

    Key  : Analysis.DebugAnalysisManager

    Value: Create

    Key  : Analysis.Elapsed.mSec

    Value: 919

    Key  : Analysis.IO.Other.Mb

    Value: 0

    Key  : Analysis.IO.Read.Mb

    Value: 0

    Key  : Analysis.IO.Write.Mb

    Value: 0

    Key  : Analysis.Init.CPU.mSec

    Value: 46

    Key  : Analysis.Init.Elapsed.mSec

    Value: 1675

    Key  : Analysis.Memory.CommitPeak.Mb

    Value: 95

    Key  : Bugcheck.Code.DumpHeader

    Value: 0x20001

    Key  : Bugcheck.Code.Register

    Value: 0x20001

    Key  : WER.OS.Branch

    Value: ni_release

    Key  : WER.OS.Timestamp

    Value: 2022-05-06T12:50:00Z

    Key  : WER.OS.Version

    Value: 10.0.22621.1

FILE_IN_CAB:  122722-11671-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b

BUGCHECK_CODE:  20001

BUGCHECK_P1: 26

BUGCHECK_P2: 0

BUGCHECK_P3: fffff80120e2fa90

BUGCHECK_P4: ffffe780adf71f80

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  

ffffe780aded8ca8 fffff80120f352c1     : 0000000000020001 0000000000000026 0000000000000000 fffff80120e2fa90 : nt!KeBugCheckEx

ffffe780aded8cb0 fffff80120eaa63e     : 0000000000000100 fffff80120d2062c ffffe780add7f3d0 ffffe780aded8d30 : nt!HvlSkCrashdumpCallbackRoutine+0x81

ffffe780aded8cf0 fffff80120e2d142     : 0000000000000100 ffffe780aded8ef0 0000000000000000 0000000000000000 : nt!KiProcessNMI+0x189d9e

ffffe780aded8d30 fffff80120e2ceae     : 0000000000000100 ffffe780aded8ef0 0000000000000000 0000000000000000 : nt!KxNmiInterrupt+0x82

ffffe780aded8e70 fffff8011c100003     : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiNmiInterrupt+0x26e

ffffce0f6d4a7378 0000000000000000     : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0xfffff801`1c100003

SYMBOL_NAME:  nt!HvlSkCrashdumpCallbackRoutine+81

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.525

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  81

FAILURE_BUCKET_ID:  0x20001_26_0_nt!HvlSkCrashdumpCallbackRoutine

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {d8092a91-ddbd-a0a9-bd55-42bb559acc4d}

Followup:     MachineOwner

---

Answer 1

Hi, thanks for that information, in addition, is doing a custom installation an option for you? however, the process will delete all apps but will retain all files on the PC, if you are okay with that, you may follow the steps provided below:

Go to Windows 11 website: https://www.microsoft.com/en-us/software-downlo...

Under Download Windows 11 Disk Image (ISO) select Windows 11 (multi-edition ISO)

Once done downloading the ISO, kindly right-click on ISO then click Mount> Click Sources folder>then look for Setup.exe inside the sources folder

Then follow the second picture to the last from this link: https://answers.microsoft.com/en-us/windows/for...

Answer 2

I have attempted to disconnect and reconnect cables with the same issue. When turning off intel virtualization it crashes randomly. Also, when trying to update windows it errors out. When using a windows ISO file to update it crashes with a green screen HyperVisor error

Answer 3

Hi, thank you for patiently waiting, upon analyzing and checking the DMP files, the error you have is ntkrnlmp.exe, this is usually caused by Damaged power cords and adapters, to fix this issue kindly refer to the steps provided on this link:

https://www.lifewire.com/fix-the-ntkrnlmp-exe-e...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 4

Sure thing, here is a link

https://www.dropbox.com/s/j4tnoiwrx72g8h4/122722-16656-01.dmp?dl=0

Answer 5

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open file explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage and please share the shareable link here.

Let me know how it goes and I hope that helps.

Bernard