Function Keys Wont Work. Seemingly Unfixable. Please Help.

Question

I have tried many troubleshooting steps for this issue, and nothing seems to work. I feel as if it's the functions themselves that do not work. F12 works, but only as an enter key with CTRL+ESC+F12. I can't use functions with onscreen keyboard or PowerToys either. Windows doesn't have keyboard drivers for my computer on their website. I have updated the drivers that exist and even uninstalled them. I can't access bios as the keys don't work. I don't have a function lock. This makes me feel as if it's a physical issue, but then why would F12 work? I can't even assign my Logitech mouse's programmable buttons to those functions. I really just want to be able to make my keyboard light up again. Please help!

Answer 1

Hi Liam Davis1,

I am Dave, I will help you with this.

The actions associated to the Function keys is controlled by the PC manufacturer, because the actions vary from PC to PC.

If a Function key is not working, try pressing the Fn key + a function key?

If it does, try pressing Fn + Esc to turn off the Function Lock.

If that does not solve the problem, check in BIOS if there is a setting to switch between Function and Media keys.

If not, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Answer 2

Hi Liam Davis1,

Just checking with you, have you tried those steps?

Answer 3

As I mentioned, function lock is not the issue. I cannot access BIOS as the keys aren't working except in very specific cases.

Answer 4

Hi Liam Davis1,

I checked the specs, the setting is in BIOS, you need to get into BIOS, repeatedly press F10 or Fn + F10 on the HP logo screen when you start your laptop, does that not allow you to boot into BIOS?

Answer 5

Again, I cannot enter BIOS as these keys only work in very specific instances.