BSOD problem

Question

Hi as i say in the title i just got a BSOD and have no idea what caused it ...
Thank you in advance for your help
Here is the minidump

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8050a722990, The address that the exception occurred at
Arg3: fffffe0a6c5ca7f8, Exception Record Address
Arg4: ffffa101daa6a920, Context Record Address

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 1890

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 10622

    Key  : Analysis.IO.Other.Mb
    Value: 12

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 35

    Key  : Analysis.Init.CPU.mSec
    Value: 405

    Key  : Analysis.Init.Elapsed.mSec
    Value: 20234

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 100

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x1000007e

    Key  : Bugcheck.Code.Register
    Value: 0xbf8f007

    Key  : Dump.Attributes.AsUlong
    Value: 8

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

FILE_IN_CAB:  121422-6921-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BUGCHECK_CODE:  7e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff8050a722990

BUGCHECK_P3: fffffe0a6c5ca7f8

BUGCHECK_P4: ffffa101daa6a920

EXCEPTION_RECORD:  fffffe0a6c5ca7f8 -- (.exr 0xfffffe0a6c5ca7f8)
ExceptionAddress: fffff8050a722990 (nt!ExpScanGeneralLookasideList+0x0000000000000040)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  ffffa101daa6a920 -- (.cxr 0xffffa101daa6a920)
rax=000000000bf7ffff rbx=fffff8050b016980 rcx=000000000bf8f007
rdx=00000000f4070ff9 rsi=0000000000000000 rdi=fffff8050b016950
rip=fffff8050a722990 rsp=fffffe0a6c5caa30 rbp=000000000000001e
 r8=0bf7ffffffff0ff8  r9=000000000000ffff r10=0000000000000004
r11=000000000000ffff r12=0000000000000238 r13=0000000000000000
r14=ffffb28f61902080 r15=fffff8050b0fdcc0
iopl=0         nv up ei pl nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050207
nt!ExpScanGeneralLookasideList+0x40:
fffff805`0a722990 418b48d8        mov     ecx,dword ptr [r8-28h] ds:002b:0bf7ffff`ffff0fd0=????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

READ_ADDRESS: fffff8050b0fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - L'instruction   0x%p emploie l'adresse m moire 0x%p. L' tat de la m moire ne peut pas  tre %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

EXCEPTION_STR:  0xc0000005

STACK_TEXT:  
fffffe0a`6c5caa30 fffff805`0a7b70bd     : 00000000`00000001 00000000`ffffffff fffff805`0b050b40 ffffa101`da303180 : nt!ExpScanGeneralLookasideList+0x40
fffffe0a`6c5caa60 fffff805`0a671d25     : ffffb28f`6191f140 00000000`00000080 fffff805`0a7b6fa0 00000000`00000000 : nt!KeBalanceSetManager+0x11d
fffffe0a`6c5cab50 fffff805`0a801f08     : ffffa101`da536180 ffffb28f`6191f140 fffff805`0a671cd0 00000000`00000000 : nt!PspSystemThreadStartup+0x55
fffffe0a`6c5caba0 00000000`00000000     : fffffe0a`6c5cb000 fffffe0a`6c5c4000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

SYMBOL_NAME:  nt!ExpScanGeneralLookasideList+40

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.19041.2251

STACK_COMMAND:  .cxr 0xffffa101daa6a920 ; kb

BUCKET_ID_FUNC_OFFSET:  40

FAILURE_BUCKET_ID:  AV_nt!ExpScanGeneralLookasideList

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {76f24b7e-30bf-766a-9788-497c3826355f}

Followup:     MachineOwner
---------

Answer 1

Hi dorianbaudet,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

The minidump files did not name any driver only indicate ntkrnlmp.exe which is a Windows component that means something else drove the system to a fault or it could be a memory corruption that usually happens due to driver incompatibility.

To troubleshoot this issue, kindly try the steps below (Skip a step that you have already tried):

1-Check for updates:

Go to Settings > Update and Security > Check for update > install all the pending updates

2-Uninstall the graphics card driver completely using the DDU free tool:

https://www.guru3d.com/files-details/display-dr...

Then, install the latest driver provided on the manufacturer's website.

3-Uninstall any third-party security software and scan for viruses & malware with the free Malwarebytes:

https://www.malwarebytes.com/mwb-download

4-Run Command Prompt as administrator. Type this command and hit enter:

dism.exe /online /cleanup-image /restorehealth

Then, type this command and hit enter:

sfc /scannow

5-If you are overclocking your PC, try running everything (CPU, GPU, system memory) at their stock speeds. See if the issue is still reproducible. Or, turn off XMP profile or set it to Auto.

6-Download then install the latest version of BIOS & Chipset drivers from the manufacturer's website.

7-Test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

https://www.tenforums.com/tutorials/14201-memte...

8-Run the Windows Memory Diagnostic:

https://www.howtogeek.com/260813/how-to-test-yo...

Run Hard Drive Diagnostic:

https://www.lifewire.com/free-hard-drive-testin...

9-If you are comfortable of doing so, take all the system memory sticks out, examine them for any obvious defects, and then reseat them into the sockets. Make sure that they are seated properly in their slots. If you have multiple sticks of system memory installed and you suspect one is faulty, one thing to try is to reproduce the issue with only one stick of memory module at a time. This will help you to isolate the faulty module.

10-If the issue still persists after the steps above, enable the driver verifier and let the computer crash 3 times then disable it and share the newly created minidump file:

https://www.tenforums.com/tutorials/5470-enable...

Please do not hesitate to ask if you need further assistance.

Stay safe

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Hi,

here is a link to the rar containing the dump, couldn't send it as is because google drive couldn't read the file :

https://drive.google.com/file/d/1sD0p513Wo8pTxHbJzoKhsC84VC9p-cFB/view?usp=sharing

i hope it doesn't ask for a permission but it might.

Regards,
Dorian

Answer 3

Hi dorianbaudet,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly check C:\Windows\Minidump and copy available minidump files to the desktop then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash.

Regards,