Many errors

Question

Hi.

I don't know whats happening to my CPU that made it unable to get fast speed

Power Efficiency Diagnostics Report

Computer Name	WINDOWS
Scan Time	2022-12-28T05:06:02Z
Scan Duration	60 seconds
System Manufacturer	Dell Inc.
System Product Name	Inspiron 3542
BIOS Date	09/02/2020
BIOS Version	A16
OS Build	25267
Platform Role	PlatformRoleMobile
Plugged In	true
Process Count	165
Thread Count	1967
Report GUID	{7771fe0a-5b5d-42c9-ac19-61c988c11fd1}

Analysis Results Errors Power Policy:Minimum processor performance state is 100% (On Battery)The processor is not configured to automatically reduce power consumption based on activity.

Power Policy:Processor idle states are disabled (On Battery)The current processor power management policy has disabled low-power processor idle states.

Power Policy:Display timeout disabled (Plugged In)The display is not configured to turn off after a period of inactivity.

Power Policy:Sleep timeout is disabled (Plugged In)The computer is not configured to automatically sleep after a period of inactivity.

Power Policy:Minimum processor performance state is 100% (Plugged In)The processor is not configured to automatically reduce power consumption based on activity.

Power Policy:Processor idle states are disabled (Plugged In)The current processor power management policy has disabled low-power processor idle states.

Power Policy:PCI Express ASPM is disabled (Plugged In)The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_8086&DEV_9C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8086&PID_9C26
Port Path

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB2.0-CRW
Host Controller ID	PCI\VEN_8086&DEV_9C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_0BDA&PID_0129
Port Path	1,8

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	BCM43142A0
Host Controller ID	PCI\VEN_8086&DEV_9C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_0489&PID_E062
Port Path	1,6

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Composite Device
Host Controller ID	PCI\VEN_8086&DEV_9C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_1EA7&PID_0066
Port Path	1,2

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_9C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8087&PID_8000
Port Path	1

CPU Utilization:Processor utilization is high The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%)	63.19

Battery:Last Full Charge (%) The battery stored less than 40% of the Designed Capacity the last time the battery was fully charged.

Battery ID	37918LGC-LGC2.8DELL T1G4M49
Design Capacity	41440
Last Full Charge	1243
Last Full Charge (%)	2

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) DisabledPCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Device Drivers: Devices with missing or misconfigured drivers can increase power consumption.

Device Name	BCM43142A0
Device ID	USB\VID_0489&PID_E062\3423879B96DA
Device Status	0x1802400
Device Problem Code	0x1c

Device Drivers: Devices with missing or misconfigured drivers can increase power consumption.

Device Name	Unknown Device
Device ID	ACPI\DELLABCE\2&DABA3FF&0
Device Status	0x1802400
Device Problem Code	0x1c

Device Drivers: Devices with missing or misconfigured drivers can increase power consumption.

Device Name	SM Bus Controller
Device ID	PCI\VEN_8086&DEV_9C22&SUBSYS_06531028&REV_04\3&11583659&0&FB
Device Status	0x1802400
Device Problem Code	0x1c

Device Drivers: Devices with missing or misconfigured drivers can increase power consumption.

| Device Name | USB2.0-CRW | | --- | --- | | Device ID | USB\VID_0BDA&PID_0129\20100201396000000 | | Device Status | 0x1806400 | | Device Problem Code | 0x1c | Warnings Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	10000
Requesting Process ID	11812
Requesting Process Path	\Device\HarddiskVolume3\Program Files\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	10000
Requesting Process ID	3656
Requesting Process Path	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\fdm.exe

CPU Utilization:Analysis ErrorAnalysis was partially unsuccessful. Some results are available, but they may be incomplete. Information Platform Timer Resolution:Platform Timer Resolution The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units)	156250

Platform Timer Resolution:Timer Request Stack The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	10000
Requesting Process ID	11812
Requesting Process Path	\Device\HarddiskVolume3\Program Files\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume3\Windows\System32\ntdll.dll
	\Device\HarddiskVolume3\Windows\System32\kernel32.dll
	\Device\HarddiskVolume3\Program Files\Google\Chrome\Application\108.0.5359.125\chrome.dll
	\Device\HarddiskVolume3\Windows\System32\kernel32.dll
	\Device\HarddiskVolume3\Windows\System32\ntdll.dll

Platform Timer Resolution:Timer Request Stack The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	10000
Requesting Process ID	3656
Requesting Process Path	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\fdm.exe
Calling Module Stack	\Device\HarddiskVolume3\Windows\System32\ntdll.dll
	\Device\HarddiskVolume3\Windows\System32\kernel32.dll
	\Device\HarddiskVolume3\Windows\System32\winmm.dll
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\Qt5Core.dll
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\fdm.exe
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\Qt5Core.dll
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\fdm.exe
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\Qt5Core.dll
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\fdm.exe
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\vmsclshared.dll
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\Qt5Core.dll
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\Qt5Widgets.dll
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\Qt5Core.dll
	\Device\HarddiskVolume3\Windows\System32\user32.dll
	\Device\HarddiskVolume3\Program Files\Softdeluxe\Free Download Manager\Qt5Core.dll

Power Policy:Active Power Plan The current power plan in use

Plan Name	OEM Balanced
Plan GUID	{381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:Power Plan Personality (On Battery) The personality of the current power plan when the system is on battery power.

Personality	Balanced

Power Policy:Video Quality (On Battery) Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode	Balance Video Quality and Power Savings

Power Policy:Power Plan Personality (Plugged In) The personality of the current power plan when the system is plugged in.

Personality	Balanced

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

Power Policy:Video quality (Plugged In) Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode	Optimize for Video Quality

System Availability Requests:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.

Battery:Battery Information	Battery ID	37918LGC-LGC2.8DELL T1G4M49
Manufacturer	LGC-LGC2.8
Serial Number	37918
Chemistry	LION
Long Term	1
Sealed	0
Design Capacity	41440
Last Full Charge	1243

Platform Power Management Capabilities:Supported Sleep States Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported	false
S2 Sleep Supported	false
S3 Sleep Supported	true
S4 Sleep Supported	true

Platform Power Management Capabilities:Connected Standby Support Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported	false

Platform Power Management Capabilities:Adaptive Display Brightness is supported.This computer enables Windows to automatically control the brightness of the integrated display.

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	0
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2001
Maximum Performance Percentage	100
Lowest Performance Percentage	38
Lowest Throttle Percentage	38
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	1
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2001
Maximum Performance Percentage	100
Lowest Performance Percentage	38
Lowest Throttle Percentage	38
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	2
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2001
Maximum Performance Percentage	100
Lowest Performance Percentage	38
Lowest Throttle Percentage	38
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	3
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2001
Maximum Performance Percentage	100
Lowest Performance Percentage	38
Lowest Throttle Percentage	38
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Answer 1

Did changing the power plan have any effect? And did this occur recently, or has it been going on for a while? If it was recent, did you have any special actions (such as installing system updates*,* hardware changes*, etc.*) before that?

You may run the following commands to fix possible corrupted system files. Run Command Prompt as an administrator ("Win" logo key + "Q", type "cmd", select "Run as administrator"), and type the following commands one by one. These commands require network support, please keep your network stable and smooth.

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

wsreset.exe

powershell "Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}"

for %i in (%windir%\\system32\\*.dll) do regsvr32.exe /s %i

chkdsk C: /f

Disclaimer*: Running* chkdsk can check the file system and file system metadata of a volume for logical and physical errors. To avoid any trouble for you, please follow them step-by-step, do not cancel or interrupt chkdsk, and back up important data. For more information, please refer to this chkdsk article.

The command starts with "powershell" is used to re-register the application in question, which may result in some errors that you can safely ignore.

Then Perform a clean boot, this is a troubleshooting step. In this mode, we can further confirm whether it is caused by system problems or third-party software or personalized settings. So please be patient.

Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.*

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.

Meanwhile, you may create a new account, and switch to the new account to see if the function is normal. Because this cannot be ruled out due to the wrong configuration of the current account.

1. Select Start> Settings > Accounts > Family & other users. (In some versions of Windows, you'll see Other users.)
2. Next to Add other user > Add account > I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
3. Enter a username, password, or password hint—or choose security questions—and then select Next.

Visit****Create a local user or administrator account in Windows (microsoft.com)****for more details.

Note: If the new account is normal, please do not delete the old account before backing up the data of the old account to avoid any data loss.

If the problem still exits, I suggest you in-place upgrade the system (which will not affect your data and applications, just update all the system files are the latest), I will provide the specific operation steps according to your repair result.

Answer 2

Ah, mine is Windows 11 22H2 (22621.963)

Answer 3

Hello ,

Good to see you in Microsoft Community.

Firstly, could you let me know the specific system version? Please check it (you can display it by pressing the Win key + R key, and typing "winver", then press Enter), and only send the relevant information without PII in the next reply.

Next, what makes you feel that your computer is running slow, that applications are stuttering, or that the system is crashing? And did you have any special operations before this? Such as installing Windows updates, hardware changes, etc.? If there is, please describe it in detail or send me a screenshot/photo in the next reply to help me understand your situation better.

From the Power Efficiency Diagnostics report you provided, there is no fatal problem affecting your system performance, but you can change the power plan to High Performance in Control Panel, or you can customize the power plan and edit the advanced power options. Win + Q to open the search box, enter 'powercfg.cpl', press Enter to open the Power Options settings panel, click "Change plan settings" at the right of the current power plan > "Change advanced power settings", then set the options as shown below according to your needs.

Here are some links to the forum where you can raise specific scenarios and share your idea to help solve the problem.

Change the power mode for your Windows PC - Microsoft Support

Tips to improve PC performance in Windows - Microsoft Support

Power efficient settings in Windows 11 - Microsoft Support

If anything is unclear, please do not hesitate to let me know.

Best Regards, 

Mosken_L - MSFT | Microsoft Community Support Specialist