Solved - disconnected when I try to play Roblox

Question

Can anyone help me? I've already tried restarting my computer and resetting the Wi-Fi but NOTHING works. At first glance, everything seems normal. I can watch YouTube videos and go to websites, but when I try to play Roblox, this happens: Can anyone help me with this? I checked my internet speed at Speedtest.net, and this is what my internet speed is at:

Any suggestions of what I can do?

(Error code: 277)

It was just some files that were messing my internet up.

My new speed:

I know I solved this a while ago, but I just want to show that after deleting some things, I don't need at all. I got this new speed lol. :

Answer 1

Hey there,

Thank you for using our Microsoft Community.

According to your description, it seems that your computer has been disconnected from the game's server. Here are some steps we could try:

Just renew your ipconfig from your computer

click on your search option and then type cmd and click on run as administrator

type the following commands (Type enter after each command)

ipconfig /flushdns

ipconfig /release

ipconfig/renew 

Now whatever a message you get you just need to wait because it may take some time

The final command will be:

netsh winsock reset 

hit enter

And then change the dns:

Settings > Networtk & Internet > Change adapter options > WiFi-Properties

scroll down and find out this option called internet pratical version 4(TCP/IPv4) just click on there and first you got to come over here and click on use the following DNS server addresses:

For Google DNS address:

Preferred DNS server: 8.8.8.8

Alternate DNS server: 8.8.4.4

or you can also use the Cloudflare

Preferred DNS server: 1.1.1.1

Alternate DNS server: 1.0.0.1

Now click on validate setttings upon exit and click on ok.

Make a right click on the WIFI on this connection and choose disable now just wait for 4-5 seconds and once done just make a right click on it again and choose enable it back.

After performing the above steps, restart your computer.

We appreciate your patience and cooperation in working closely with me on this issue. If there are any updates or changes, please do not hesitate to let me know.

Have a nice day and stay safe!

Best regards,

Olivia - MSFT | Microsoft Community Support Specialist

Answer 2

Hello! I would just like to know if this will do anything to my computer besides the network

Answer 3

Don't worry, this will not affect your computer in any way, this step will simply reset your network to its initial state.

Thank you for your time and effort working on this issue.

Looking forward to hearing from you.

Olivia

Answer 4

So I found the issue some of my apps were messing up my network I deleted them and my network was WAY faster thanks for the option if my network goes back down with no reason I will try this thank you! :)

Answer 5

Thank you for the update. Okay, no problem. If you have any other questions, please feel free to contact the Microsoft Community Forum.

Give you best wish Merry Christmas in advance!

Olivia