Blue screen error: UNEXPECTED_STORE_EXCEPTION

Question

I have a Dell Inspiron 15 3515 with 8 GB ram and 512 GB SSD storage.

Problem:

While I’m using my laptop, for any purpose, it sometimes closes and shows a blue screen with error code: UNEXPECTED_STORE_EXCEPTION. It says that it is gathering some information. The frequency varies from 3 times a week to 2 times a day.

Then it restarts and after a while, a white screen is visible with Text “Hard drive not connected” and a blue button with Text “Shutdown”. There is no other option. So I click on the button and it shuts down.

When I switch on the computer the next time, it show a blue screen with Text “Windows exited unexpectedly” or something similar to that. I don’t remember. It gives 2 options in the form of buttons:

1. Troubleshoot Problem
2. Restart my pc

When I click on the first button, it gives me a bunch of different troubleshooters. I tried running them all one by one because this issue has occurred several times. But none of them found any issue.

But when I click on the second button, it simply restarts my pc like usual.

I also contacted dell support and they ran some troubleshooters on the hardware and found no problem. They say it is related to software which the warranty does not cover.

Here are the system specifications:

Processor AMD Ryzen 3 3250U with Radeon Graphics 2.60 GHz

Installed RAM 8.00 GB (5.89 GB usable)

System type 64-bit operating system, x64-based processor

Here are the windows specifications:

Edition Windows 11 Home Single Language

Version 21H2

Installed on ‎24-‎12-‎2022

OS build 22000.1335

Experience Windows Feature Experience Pack 1000.22000.1335.0

Answer 1

Hi Barinderpreet,

Without dump file data to analyze, it is nearly impossible to troubleshoot system crashes.

To try to force Windows 11 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

https://answers.microsoft.com/en-us/windows/for...

---

Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Open Command Prompt as Administrator and run these two commands, then restart your PC.

verifier /reset

verifier /bootmode resetonbootfail

Answer 2

No there isn't any such file, I even have hidden files and folders shown.

Answer 3

Hi Barinderpreet,

Is there a vey large file named Memory.dmp in the C:Windows folder?

Answer 4

Hello Dave,

I tried looking into the folder you mentioned. But these are the only folders in C:\Windows\

Answer 5

Hi Barinderpreet,

I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.