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screen time not working - again

Anonymous
2022-06-10T17:03:58+00:00

Hi,

I seem to have always problems with screen time settings: I set screen times for my child's device, but I have to repeat this every day, after booting my PC and checking the screem times, they're gone and turned off (the same for app limitations). So I have to set the screen times again. And again. It is not possible that my child turns them off, she has no access to the settings, and the set screen times disappear even if she hasn't used her device.

I have checked all available tips and steps to be taken, nothing works. Also, I don't receive a weekly activity report.

Is there a solution for this?

I work with Windows 10 pro.

Thanks and regards,

Danker

Windows for home | Windows 10 | Family and online safety

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  1. Anonymous
    2022-06-12T03:57:52+00:00

    Hi dschaareman,

    Welcome to post in Microsoft Community. I'm Mosken, let me help you figure it out.

    According to your description, I knew that you find out that screen time in your child's computer doesn't work, so you have to set screen time every time the computer starts, and you don't receive a weekly activity report. Is that right?

    It is recommended that you first check your computer and your child's computer for system updates. On the desktop click "Start" > "Settings" > "Update & Security" > "Windows Update" >"Check for updates".

    Then it is recommended that you try to remove your child's account/device from the Family group first, and then try to re-add the account/device.

    Then about the weekly activity report, please make sure the feature is turned on and "Email weekly reports to me" is checked.

    The following link is about Screen time and activity reporting, you can try the solutions, I hope it will help you.

    Fix screen time limits not working(microsoft.com)

    Fix family activity reporting for Windows 10(microsoft.com)

    The above steps are provided based on the information I have learned so far, I wish that will be helpful to you. If your problem still cannot be solved by these steps, you could tell me the specific situation in the next reply. I will continue to assist you in solving the problem.

    Best Regards,

    Mosken- MSFT | Microsoft Community Support Specialist

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