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File Explorer crash

Anonymous
2022-06-03T11:41:33+00:00

Hi,

I have one of my collaborator that has a specific folder that crashes everytime he tries to research some files. The event log doesn't really help and I tried a lot of things.

  1. SFC /scannow > nothing changed
  2. Clear registry key HKCU\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags and BagMRU and HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Search > nothing changed
  3. Reset the file explorer parameters to default > helped for another folder that caused file explorer to crash because of the view with larges icons but the research in the specific folder still crash.
  4. I then noticed there was a comma in the folder name > removing the comma didn't changed anything
  5. Check if the Preview pane wasn't activated > nope
  6. Network Path lenght < 260 caracters

The problem only occurs for this particular person I can't reproduce the issue.

Do you have any idea of what is causing this ...?

Application event log :

Faulting application name: explorer.exe, version: 10.0.19041.1645, time stamp: 0x7c06cc0e<br><br>Faulting module name: ntdll.dll, version: 10.0.19041.1566, time stamp: 0x1be73aa8<br><br>Exception code: 0xc0000374<br><br>Fault offset: 0x00000000000ff249<br><br>Faulting process id: 0x1d3c<br><br>Faulting application start time: 0x01d8767b0c0f13b6<br><br>Faulting application path: C:\WINDOWS\explorer.exe<br><br>Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll<br><br>Report Id: d0405927-ea6e-42e5-80d3-bff2e17de06a<br><br>Faulting package full name: <br><br>Faulting package-relative application ID:
Windows for home | Windows 10 | Files, folders, and storage

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  1. John DeV 165.2K Reputation points Independent Advisor
    2022-06-03T12:14:12+00:00

    Hello Soraya_B,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it worked properly?

    Please try the following methods below.

    **Restart Windows Explorer

    Press Ctrl + Shift + Esc to open Task Manager.

    Select the Processes tab.

    Scroll down and select Windows Explorer, Right click then select Restart.

    **Check for updates

    Select Start > Settings > Windows Update. Select Check for updates. Install any available and pending updates and restart your device.

    **Please try to run DISM to check for any system errors and corrupted files.

    https://support.microsoft.com/en-us/windows/usi...

    After that, restart your computer using clean boot of Windows 10.

    **Perform a Clean Boot

    Determine whether a background program or a software conflict is causing the issue.

    Press Windows key+R to open Run then type: msconfig

    Press Enter

    Select System Configuration > go to the Services tab.

    Select and make sure to put a check mark on "Hide all Microsoft services"

    Click Disable all.

    Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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