Windows Hello Setting Up Problem

Question

Hello, I've been having some problem with setting up my Windows Hello. I'm using a Huawei Matebook D15 and the problem I keep on having is that it keeps on asking me to change my PIN even though I'm using my own personal laptop. So after I changed my PIN I want to change it back to my old PIN. Once I opened settings at the account sign-in options, it said that something wrong and I had to try again later. It even deleted my fingerprint sign-in data. So now, when I sign-in, I have to always keep on typing my password and I can no longer use my fingerprint to sign in. I restarted my laptop to open back the Windows Hello but it's still the same.

It would be helpful if anyone could help me out with this problem I had so, I would have no problem signing in into my laptop.

Thank you and have a great day!

Answer 1

Good day! I'm Raniel, a Microsoft user like you. I understand your frustration regarding this issue and I'll do my best to help.

Just to clarify, do you also encounter the issue when you access your account via safe mode?. Please see the steps under "From the sign-in screen": https://support.microsoft.com/help/12376/window...

Once in safe mode, kindly perform the steps on this article to troubleshoot the issue with PIN: https://thegeekpage.com/fix-sign-in-with-pin-is...

Another option is to enable the built-in administrator account, then create a new user account instead:

1. On the Windows sign-in screen, press and hold the Shift key, then select Power > Restart
2. After your machine reboots, click on "Troubleshoot" under Choose an option
3. Click on "Advanced options" > select "command prompt"
4. On the command prompt window, type net user administrator /active:yes and press Enter
5. Reboot your machine, see if you'll be able to login to the built-in administrator account
6. Create a new user account and copy your files to the new account(go through the steps under "My computer is in a workgroup") . Please refer to this article as a guide: https://support.microsoft.com/help/14039/window...

I hope this helps. Good luck!

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