Windows Crash

Question

I got my windows PC around a year ago and it has worked fine up until just recently where it has started crashing when I open a game shortly after startup. I'm talking like 5 minutes after startup. Without fail this will happen everytime. I have to force restart my computer and then it goes back to normal and I can open a game perfectly fine. Does anyone know how to fix this issue. Has this happened to anyone else?

Answer 1

Found the error! It's a Kernel-Power error. "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Is what the description is.

Answer 2

In event viewer, go to the messages leading up to the time you noted. There will be 100 new ones just from booting. Alternatively look for a gap in time. Before the gap is the crash, after is the reboot.

However I have found most crashes are real crashes and dont have time to output an error before itjust goes under.

There is more advanced things we can do by collecting a crash dump to find the bad actor, but while I can do it, I am not good at it at all. Kernel debugging is very very complicated. But I might be able to find at what part it crashed.

Answer 3

Does it only restart with the game?

Ignore the above, that's a boiler plate answer. The issue I guarantee is not with SFC, DISM or NTFS checksums. First of all you wouldnt boot. Second, after fixing thousands of computers, that's never solved a single issue. There are already built in checksums into the Windows files to detect viruses and they are checked on startup. That will just waste a lot of time. I feel like so many people on here (or bots) have canned answers they send everyone that make you feel like you are doing something but aren't really. I could tell you to run a virus scan. It would take in hour and youd think youre doing something, but it wouldn't fix a darn thing.

I had a similar issue with My VR Headset, Crashes when started, Reboot-- works fine. I never did track that down, though I think it was USB related and I also knew it was that single software.

Disabling startup items is not a terrible idea- it might decrease the drivers loaded in kernel space and maybe get the bad actor. MSCONFIG is 5 years out of date. Use the task manager. (Ctrl + shift + Esc, or Ctrl Alt Del or Windows +X and click on it.) For services, which I doubt is the problem here- run services.msc, and disable a few. But if you are not comfortable there leave it. Its not a service causing this.

BSoD is generally due to a Driver error. A BSOD means its a kernel level error, not a Admin or User level error, so look for base level systems. Event log may show errors accumulating just before a crash. There is also software that exists to log temperatures and save it that you can go back and look to. First upgrade the video driver. Consider the sound driver. Possibly consider other drivers. Anyone [drlvers] starting up could possibly be guilty. Ive had mysterious BSODs from a USB card I put into my machine to give me more USB ports. Ive had this happen hundreds of time, and the experience helps me know where to look Get the message from BSOD.

2.) consider power draw and heat. If you have a small UPS system and a big computer it can hit the load limit, and starved for power it can crash -though usually on boot up. Look to the whole power supply chain, are you over taxing your PSU when the video card and CPU are running full bore. You wont get nice errors saying "not enough power" instead it will try an instruction, get gibberish back because theres not enough juice to run the gates, and then the kernel locks.

3. Did you change anything in Bios. I had an overclock on my machine. Worked great, faster and all that. But opening games, it would peak at 100 or so and just BSOD on me. I had no idea it was overheating. It was confusing because by the time I got into BIOS it was cool again. So try very conservative bios settings.

4. If its just the one game and no other games- delete it and restart it.

Lookin in the windows error logs can help a lot too. Next time it crashes note the exact time. Youll need it because ALOT goes into the logs.

then on the next boot- press Win + R (for run) and type eventvwr or eventvwr.msc.

There check Windows Logs -> System (most likely) and Windows Log-> Application.

There are more advanced things we can do, such as digging through a crash dump, but I would guess most likely is an overheat.

I had the same thing twice- once because it would hit a hot temp and crash (still need to figure out whats going on there as I have (had) a great cooling solution- perhaps the paste is dry or it no longer seated right.

After that its a driver. It may say at the top when it crashes. Though when my VR was crashing I never really found the culprit..

Finally a past culprit was a ram stick. That was super hard to track down as it only crashed when opening games, because thats when I guess that bad memory cell got used.

Right now I am leaning towards power or heat issues, based on the fact it works on restart, once its warmed up a bit.

Answer 4

Hello, how are you?

My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

First, I recommend downloading and running the tool on the link below, please, for a system check and update:

https://go.microsoft.com/fwlink/?LinkID=799445

Verify that the problem is resolved.

If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

https://support.microsoft.com/en-us/help/402844...

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

SFC, DISM and CHKDSK.

Use a Windows disk, file and image correction tool

1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
2. Copy and paste the following commands, one line at a time, followed by Enter:

sfc /scannow

dism /online /cleanup-image /CheckHealth

dism /online /cleanup-image /restorehealth

chkdsk /f /r /x

To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.

*** IMPORTANT ***

This is a process that can take some time to complete.

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

Clean boot

For clean boot follow the steps below:

1. On the Desktop, press the Windows + R keys simultaneously to open Run;
2. In Run type MSCONFIG and click OK to open System Configuration;
3. On the Services tab, check the Hide all Microsoft services option and click Disable All;
4. Click Apply and OK;
5. Restart your computer.

NOTE: This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

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