Bitlocker turned itself on

Question

We have a Dell laptop in which a tech tried to install a USB to VGA dongle. In the process, the computer restarted and went into recovery mode. When we finally got out of recovery, the OS apparently turned Bitlocker on its own so we don't have a 48-character key to unlock it. Does anyone have any suggestions? A very important computer. Thanks

Answer 1

Hi Bob,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

If you enabled BitLocker by yourself, try to recover it:
https://support.microsoft.com/en-us/windows/fin...

If it has been locked automatically, contact the manufacturer's support services to help you out with this matter:
https://support.hp.com/us-en/document/c06458046

For troubleshooting steps, kindly check out the links below:
https://answers.microsoft.com/en-us/windows/for...
https://www.tenforums.com/tutorials/37060-turn-...
https://www.tenforums.com/tutorials/36701-turn-...

If none of these worked for you, unfortunately, the only option would be performing a hard disk format which leads to wiping out all data.

Please let me know if you need further assistance and keep me updated.

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