IRQL_NOT_LESS_OR_EQUAL

Question

I recently had IRQL_NOT_LESS_OR_EQUAL bluescreen. What caused this, it says steam.exe somewhere in the analysis but I'm not sure. Also, I had some issues on games freezing for a couple of seconds recently. Here is my minidump analysis. ******************************************************************************* * * * Bugcheck Analysis * * * *******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffffd6018de2b280, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8014685ea6b, address which referenced memory

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3687

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 54909

    Key  : Analysis.Init.CPU.mSec
    Value: 593

    Key  : Analysis.Init.Elapsed.mSec
    Value: 113445

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 106

    Key  : Bugcheck.Code.DumpHeader
    Value: 0xa

    Key  : Bugcheck.Code.Register
    Value: 0xa

    Key  : WER.OS.Branch
    Value: co_release

    Key  : WER.OS.Timestamp
    Value: 2021-06-04T16:28:00Z

    Key  : WER.OS.Version
    Value: 10.0.22000.1

FILE_IN_CAB:  070422-15562-01.dmp

BUGCHECK_CODE:  a

BUGCHECK_P1: ffffd6018de2b280

BUGCHECK_P2: 2

BUGCHECK_P3: 1

BUGCHECK_P4: fffff8014685ea6b

WRITE_ADDRESS: fffff80147305450: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 ffffd6018de2b280 

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  steam.exe

TRAP_FRAME:  fffff2890966ef80 -- (.trap 0xfffff2890966ef80)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0a000005a99e1921 rbx=0000000000000000 rcx=c000000000000001
rdx=ffff80ffffffffff rsi=0000000000000000 rdi=0000000000000000
rip=fffff8014685ea6b rsp=fffff2890966f110 rbp=0000000000001000
 r8=fffff80146600000  r9=8000000000000000 r10=000000000061afa5
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!MmCheckCachedPageStates+0x48b:
fffff801`4685ea6b 49890424        mov     qword ptr [r12],rax ds:00000000`00000000=????????????????
Resetting default scope

STACK_TEXT:  
fffff289`0966ee38 fffff801`46a2a1a9     : 00000000`0000000a ffffd601`8de2b280 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff289`0966ee40 fffff801`46a26300     : ffffb680`10fcda30 fffff801`47258f80 ffffb680`10fcda30 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff289`0966ef80 fffff801`4685ea6b     : 00000000`00000000 00000000`00000000 ffff80c1`87369880 fffff801`00000002 : nt!KiPageFault+0x440
fffff289`0966f110 fffff801`4685f455     : fffff289`00000000 00000000`05240000 00000000`00000000 ffffa48a`171bc9b0 : nt!MmCheckCachedPageStates+0x48b
fffff289`0966f270 fffff801`46c84c82     : 00000000`05250000 00000000`00000000 00000000`00000001 00000000`00000800 : nt!CcFetchDataForRead+0x95
fffff289`0966f2d0 fffff801`468609cf     : 00000000`00030000 00000000`05250000 00000000`00000000 00000000`00000001 : nt!CcMapAndCopyFromCache+0xf2
fffff289`0966f380 fffff801`4a6b5af7     : fffff289`00000000 ffffa48a`171bcb28 00000000`00000800 ffffa48a`00000801 : nt!CcCopyReadEx+0x1bf
fffff289`0966f460 fffff801`49928332     : ffffa48a`21d986e0 00000000`00000000 fffff289`0966f828 00000000`030ceaac : Ntfs!NtfsCopyReadA+0x2c7
fffff289`0966f780 fffff801`4992546a     : fffff289`0966f890 fffff289`0966f828 ffffa48a`1b3edba0 ffffa48a`1b3edaa0 : FLTMGR!FltpPerformFastIoCall+0x162
fffff289`0966f7e0 fffff801`4995d72c     : fffff289`09670000 fffff289`0966a000 fffff289`0966f988 00000000`00000001 : FLTMGR!FltpPassThroughFastIo+0x10a
fffff289`0966f860 fffff801`4688bea4     : ffffa48a`21d986e0 00000000`00000000 00000000`00000000 0000ffff`f80146c9 : FLTMGR!FltpFastIoRead+0x15c
fffff289`0966f910 fffff801`46c90389     : ffffa48a`21d986e0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopReadFile+0x2d4
fffff289`0966f9f0 fffff801`46a29b78     : ffffa48a`0cbef080 fffff289`0966fb60 00000000`02ebee58 fffff289`0966fa88 : nt!NtReadFile+0xc9
fffff289`0966fa70 00000000`77031cf3     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000000`02ebee38 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77031cf3

SYMBOL_NAME:  nt!MmCheckCachedPageStates+48b

MODULE_NAME: nt

IMAGE_VERSION:  10.0.22000.778

STACK_COMMAND:  .cxr; .ecxr ; kb

IMAGE_NAME:  ntkrnlmp.exe

BUCKET_ID_FUNC_OFFSET:  48b

FAILURE_BUCKET_ID:  AV_nt!MmCheckCachedPageStates

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {3400d3f2-0a18-41fd-5365-e00970cc23e4}

Followup:     MachineOwner
---------

7: kd> .trap 0xfffff2890966ef80
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0a000005a99e1921 rbx=0000000000000000 rcx=c000000000000001
rdx=ffff80ffffffffff rsi=0000000000000000 rdi=0000000000000000
rip=fffff8014685ea6b rsp=fffff2890966f110 rbp=0000000000001000
 r8=fffff80146600000  r9=8000000000000000 r10=000000000061afa5
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!MmCheckCachedPageStates+0x48b:
fffff801`4685ea6b 49890424        mov     qword ptr [r12],rax ds:00000000`00000000=????????????????

Answer 1

Thanks for the update. The dmp file shows possible disk corruption / NTFS file system corruption. This can also cause freezing in games.

1. Try running this command in Command Prompt. Chkdsk /f /r to resolve any file system corruption.

Ensure that the SATA cables or the HDD/SSD are properly connected.

Remove any other external storage device on your computer to check if they are the one causing it.

2. Uninstall any third-party antivirus or Malware cleaner. Use their uninstall tool to fully clean the software.
3. Then try running SFC System File Checker to scan and repair system files.

https://support.microsoft.com/en-us/windows/usi...

4.Clean and install the Nvidia graphics drivers using DDU (Display Driver Uninstaller)

https://www.guru3d.com/files-details/display-dr...

Run the application from Safe mode.

https://support.microsoft.com//help/12376/windo...

Select Clean and restart

Once the drivers are uninstalled

Install the latest Graphics Card driver

5. Reinstall and update these drivers Chipset, network, and sound drivers.

Download the latest driver from the Manufacturer's support website and install it.

Restart your computer.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

here: https://1drv.ms/u/s!Ahlg_jnl9Asqi13rZ45qUOoMKkON?e=Ssb0Vs

Answer 3

Hello, I'm Jan and I'm happy to help you today. I'm sorry that you are experiencing this problem.Please share the .dmp files to analyze what caused the computer to crash/BSOD.

Please locate this folder.

C:\Windows\Minidump

Put the files in a zip

upload the files to Onedrive

Share the link here.

Thank you.