Sound

Question

I keep getting no sound on start up on troubleshooting I get 'One or more audio service isn't running.'

Doing all the usual things, uninstalling drivers/reinstalling them does nothing.

If I go into services and start Windows Audio I get a 1068 error.

Going to the Audioendpointbuilder I see there's a 'Failed to read description Error code 2" message

On Starting Audioendpointbuilder that I get an 'Error 126 the specified module could not be found'

I anyone could get me beyond this point I'd be eternally grateful.

Answer 1

Hello Mark, how are you?

My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

Could you share your computer model? Press Windows+R, type msinfo32 and click OK, when opening the info window, send me a printscreen please.

Please perform the procedures below and verify that the audio service starts in services.msc.

1. Press Windows + R, type notepad, select OK;
2. Paste all the text below into the notepad(Please do not use any type of translator when copying the command to notepad, so there are no errors):

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\AudioSrv]

"Start"=dword:00000002

"DisplayName"="@%SystemRoot%\system32\audiosrv.dll,-200"

"Group"="AudioGroup"

"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

6b,00,20,00,4c,00,6f,00,63,00,61,00,6c,00,53,00,65,00,72,00,76,00,69,00,63,\

00,65,00,4e,00,65,00,74,00,77,00,6f,00,72,00,6b,00,52,00,65,00,73,00,74,00,\

72,00,69,00,63,00,74,00,65,00,64,00,00,00

"Description"="@%SystemRoot%\System32\audiosrv.dll,-201"

"ObjectName"="NT AUTHORITY\LocalService"

"ErrorControl"=dword:00000001

"Type"=dword:00000020

"DependOnService"=hex(7):41,00,75,00,64,00,69,00,6f,00,45,00,6e,00,64,00,70,00,\

6f,00,69,00,6e,00,74,00,42,00,75,00,69,00,6c,00,64,00,65,00,72,00,00,00,52,\

00,70,00,63,00,53,00,73,00,00,00,4d,00,4d,00,43,00,53,00,53,00,00,00,00,00

"ServiceSidType"=dword:00000001

"RequiredPrivileges"=hex(7):53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,\

00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\

67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\

00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\

00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,73,00,65,00,57,00,6f,\

00,72,00,6b,00,69,00,6e,00,67,00,53,00,65,00,74,00,50,00,72,00,69,00,76,00,\

69,00,6c,00,65,00,67,00,65,00,00,00,00,00

"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\

00,01,00,00,00,60,ea,00,00,01,00,00,00,c0,d4,01,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\AudioSrv\Parameters]

"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\

00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

41,00,75,00,64,00,69,00,6f,00,73,00,72,00,76,00,2e,00,64,00,6c,00,6c,00,00,\

00

"ServiceDllUnloadOnStop"=dword:00000001

3. Click File -> Save As;
4. On the save screen, change the Type to All files (*.*);
5. Use the name commandaudio.reg;
6. Choose the path and save the file.
7. After saving the file, access the location where you saved it, and double-click on it to run the file, if you ask, click on run, then Yes;
8. Restart the computer and check without services.msc that the audio service has returned.

I await news.

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