Some Keyboard keys does not work

Question

i have an hp elitebook x360 1030 g2, i have problems with keys :

F9 key also that turn on keyboard light.

left and right arrows keys.

the ** key.

the = and + keys.

also caps lock and num lk light doesnt work.

all this happened in one day, i dont know if its cause by an update or smth, cuz i tried to uninstall updates, install the latest updates, drivers... also i used hp support assistant.... i tried everything but nothing work, is anyone has a solution for this or a similar issue on the same laptop... or should i wait for a windows update ?

Answer 1

Hello MedovskyB,

I am Jaspreet Singh.

Please visit this website : https://en.key-test.ru/

Press the keys that are not working. Do the website show the key being pressed?

Disclaimer: this is a non Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (potentially unwanted products). Thoroughly research any product advertised on the site before you decide to download and install it

Answer 2

i tried the test but still the same issue, it doesnt show pressed

Answer 3

It is most likely an issue with the keyboard driver MedovakyB.
Though give this scan a try and look for any corrupted system files : https://support.microsoft.com/en-us/windows/usi...

Answer 4

i did what you suggested JaspreetSingh08, but still it didnt fix anything...

Answer 5

Hp has provided a BIOS update last month. Please try installing it if this is pending : https://ftp.hp.com/pub/softpaq/sp139501-140000/...

Disclaimer: this is a non Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (potentially unwanted products). Thoroughly research any product advertised on the site before you decide to download and install it