BSOD appearing randomly

Question

Hi everyone, i'm coming to you hoping that you would be able to give me some advice regarding some BSOD that a friend has been receiving randomly on his computer; the configuration is as follows:

Motherboard: Gigabyte Aorus B360M Gaming 3 with F15 bios version

CPU: Intel i5 8600

GPU: Gigabyte GeForce 1070

Ram: 2x Kingston Fury 2,666 MhZ each; not sure if anything else is relevant

The system was working fine for ~2 years with no major changes to hardware or software; two months ago a cpu cooler was installed, but the issue started some time before this was added.

I'm also uploading the MS config file and three of the most recent dump files created, under this link: https://we.tl/t-eiMsONqjPJ. Can you please let me know if this would suffice? This BSOD issue is so random and i've tried reinstalling windows, drivers are all up to date etc.

Thank you!

Answer 1

Hi Laurentiu

Your minidump files indicate it is a device driver named e1d.sys that is causing your system to crash.

That is a very strange driver, there is no information available on that driver anywhere.

Open File Explorer, then navigate to C:\Windows\System32.

Search for e1d.sys

If you find that in the driver folder, right click that and choose Rename, then rename that file to e1d.sys.old

Then, restart (not shut down) your PC, that will stop that driver loading, wait to see if your system is stable.

Answer 2

Hi Laurentiu,

I could find no reference to that file, if you found it is related to your network card, please do re-install that driver and test if your system is stable.

Otherwise, if you boot into Safe Mode, can you rename that file?

Answer 3

Hi again, i have found this sys file, the issue is that it is not allowing me to rename it - says i don't have permission. I have tried all possible ways, from editing ownership of the file to logging in as Administrator, but it's still not granting me permission. Any tips on how i could do this?

On a separate note, i found that this might be related to the Ethernet adapter, maybe reinstalling will solve this issue? i have found this pack here: https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

Kind regards,

Laurentiu

Answer 4

Hi Laurentiu, glad to help!

Answer 5

Hi Dave and thank you - will try tomorrow morning and update this post. This has happened randomly as i said, mostly - but not always while running games like PUBG or ARK.