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Cool File Viewer -Help.

Anonymous
2022-06-05T08:48:23+00:00

Hi, I am using Cool File Viewer to create an Illustrated book. I am inserting images from my device quite successfully and saving the project but when I reopen it all of the images have disappeared and the empty image box is showing "Read Error". I cannot find a "Help" button on the tool bar to check why I am losing my images . Any suggestions please?

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2022-06-06T02:22:45+00:00

    Hi

    Welcome to the Microsoft community.

    Cool File Viewer is not a Microsoft product, so if you could, I suggest you reinstall it to see if the problem still exists? If the problem still exists, you can try to replace a file browser to exclude the problem caused by the Cool File Viewer itself.

    You are welcome to reply to this topic, and I sincerely thank you for your support of Microsoft products and services.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    * If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

    * Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

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