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Window 11 Keep Getting BDOS

Anonymous
2022-06-23T15:04:49+00:00

Hi I'm getting a lot of problem with my window 11 which keep getting BDOS
I check in the control panel security it says this
Problem signature

Problem Event Name: BlueScreen

Code: 113

Parameter 1: 19

Parameter 2: 2

Parameter 3: 10de

Parameter 4: 25a2

OS version: 10_0_22000

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22000.2.0.0.768.100

Locale ID: 1033

Extra information about the problem

Bucket ID: 0x113_19_nvlddmkm!NvDispatchPnp

it happens after a few months of buying this new laptop
I have tried using DDU but the problem still persisted

Does anyone have this problem? I need help fixing this.

I'm using ASUS TUF F15 With i7-11600H and Nvidia RTX 3050

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 891.1K Reputation points Independent Advisor
    2022-06-23T16:41:59+00:00

    Hi MamaWin,

    Your minidump file indicates that it is the device driver on your Nvidia graphics card that is causing the system to crash

    You should completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

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  2. Anonymous
    2022-06-23T16:41:06+00:00

    Points to your graphics, visit that laptop maker support site to update both Bios & ALL drivers, do NOT update drivers from anywhere else

    Do NOT use DDU

    Yes, I have already used a DDU and reinstalled my graphic driver from the Nvidia official website. But when I use DDU I didn't delete the PhysX I only choose the recommended one

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  3. Anonymous
    2022-06-23T16:39:35+00:00

    Hi MamaWin

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    Here's my minidump file
    https://1drv.ms/u/s!AjarmbUb1-Y2h2LquE4Z2txyGJwF?e=GcWCQb

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  4. DaveM121 891.1K Reputation points Independent Advisor
    2022-06-23T15:36:10+00:00

    Hi MamaWin

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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  5. Anonymous
    2022-06-23T15:27:42+00:00

    Points to your graphics, visit that laptop maker support site to update both Bios & ALL drivers, do NOT update drivers from anywhere else

    Do NOT use DDU

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