microsoft.com website throwing error messages

Question

I've been trying to shop for a Microsoft tablet or laptop on microsoft.com but keep getting error messages when I try to view some of the pages.
For example, I've tried to access the page for the Surface Go 3 (https://www.microsoft.com/en-us/d/surface-go-3/904h27d0cbwn ) on Firefox, Chrome and even Microsoft Edge and each time I get an error message.
Here is a few of the error messages:
An error occurred while processing your request.

Reference #97.cb351db8.1658188734.d7790bd4
An error occurred while processing your request.

Reference #97.cb351db8.1658190238.d81f04f5

An error occurred while processing your request.

Reference #97.cb351db8.1658187821.d70593d9
I'm only experiencing this on some microsoft.com pages. For example I was able to see the specs for the Surface Go 3 via the compare device tool in the shop.

Thanks.

* Moved from Community Participation Center

* OS assumed to be Windows 10

Answer 1

Hi,

Thanks for your post in Microsoft Community.

I understand that you have encountered the problem that the Microsoft site cannot be opened normally.

While I was replying to this thread we were viewing the page on several devices and the site opened fine.

So we want to know the details:

How long has this problem been going on? Is it accessible today?

Does this problem occur in all network environments? Have you tried changing to another network?

Do you have site blocking tools or security software installed on your computer?

What version of Windows or other systems are you currently using?

We look forward to hearing from you.

Kirk | Microsoft Community Support Specialist