BSOD - Stop Code Reference by Pointer - Can't find a Solution

Question

Hi,

My laptop, Dell Precision 7510 running windows 10 pro, has been continuously hanging with the blue screen error: code_reference_by_pointer. After a reboot, it will work for less than half an hour before hanging again.

I've tried a number of online guides, but the issue persists.

I'm sharing my miniDump files. Appreciate your assistance: https://ufile.io/x3iydp68

Answer 1

I ran the driver verifier and collected the v2 logs for two BSODs. You can find the V2 logs and verifier query settings at:

https://www.dropbox.com/sh/6rg7jj7bf3ii2e5/AAD-aEbklh5Zt8Wjf3_awvLda/BSOD%20-%20Driver%20Verifier%20and%20V2%20Logs?dl=0&lst=

Answer 2

Seems some driver operates incorrectly. Please use driver verifier to gather additional information.

https://support.microsoft.com/en-us/help/244617...

Run verifier /standard /all /bootmode resetonbootfail

command, reboot PC and use it as usual. If blue screen happens, please share memory dumps to OneDrive for analysis.

Answer 3

Please read this link on Windows Driver Verifier (WDV): https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html

Learn the methods to recover from using the tool by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

If there is no immediate BSOD then open administrative command prompt and type or copy and paste: verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.

If there is a BSOD then run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html https://www.elevenforum.com/t/bsod-posting-instructions.103/

Answer 4

Hi Igor,

Thanks for your prompt response. Please try the below dropbox link: https://www.dropbox.com/s/biha0heyltfdkmw/MiniDumps.rar?dl=0

Let me know if you face any issues accessing the RAR

Answer 5

Hi,

My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.

I'm sorry but this site resets the connection for me. Please share memory dump to OneDrive for analysis.

https://answers.microsoft.com/en-us/windows/for...