Got Kernel-Power when sleep mode

Question

Hi there, I have a brand-new X1 Carbon Gen 10 and have many Kernel-Power in event log as captured below.

Contacted Lenovo support and made a hardware scanning and found no hardware defects.

The symptom is the computer will reboot/crash/bluescreen when no one uses it:

For example, I go for lunch and lock the OS (in power plan, it will enter sleep mode in 10 minutes),

Then when I return for work in around one hour, most likely the computer would stay at the login screen.

When I login and found the applications/documents I opened before lunch were all closed and must find a Kernel-Power event in the log.

I try to find solutions and others say it may be a driver issue, like this: https://answers.microsoft.com/en-us/windows/forum/all/bsod-on-laptop-when-putting-it-into-sleep-mode/38e318be-c685-42a2-b19d-f1633156ac7c But as this computer is too new and there is only one display drive on Lenovo website available and it is already installed.

I have uploaded the dump file here:

https://1drv.ms/u/s!AnvKYjTI-5K9hOIvrDsPMlMc9uG2Og?e=rq6KUv

Anyone help or advice is appreciated.

Thanks in advance.

Update on 13 Sept, 2022:

After performed all kinds of checking with all passed, I sent it to Lenovo Service Center for repair on 2 Sept and get the computer back today. They say they fixed the issue by replacing the motherboard. No say. I will keep using it to check if the issue is really fixed.

Thanks to all!

Answer 1

Here comes the V2 log:

https://1drv.ms/u/s!AnvKYjTI-5K9hOI5xf_y5o4HNKIBmw?e=AOdql9

Thanks

Answer 2

Thank you very much.

Below please find:

1. zipped dump file: https://1drv.ms/u/s!AnvKYjTI-5K9hOI4SCK4ieNiu5gibA?e=5EEctG
2. zipped mini dump files: https://1drv.ms/u/s!AnvKYjTI-5K9hOI31HW0EAxmTW2S6w?e=GbzgSe

Answer 3

Thank you very much, I will share the log after collected.

Answer 4

Hi DenvySHI,

I am Dave, I will help you with this.

Your Memory.dmp file is 1.3GB in size, please zip up that file to vastly reduce its size and re-upload it, also please check if there are any minidump files in C:\Windows\Minidump and if there are, please upload those as a separate download, I will then analyse the file(s) for you.

Answer 5

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html https://www.elevenforum.com/questions/bsod/

Run:

(bat scripts by design prompt antivirus software and require manual overrides)

https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

Post a share link into this thread using one drive, drop box, or google drive.