Windows Crashing

Question

My PC has just started to crash randomly. Unfortunately I don't have any system restore points.

Description

Faulting Application Path: C:\Windows\System32\svchost.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: svchost.exe

Application Version: 10.0.19041.1806

Application Timestamp: 7dcad237

Fault Module Name: installservice.dll

Fault Module Version: 10.0.19041.1682

Fault Module Timestamp: 348469f4

Exception Code: c0000005

Exception Offset: 00000000000ca8fd

OS Version: 10.0.19044.2.0.0.768.101

Locale ID: 2057

Additional Information 1: 063c

Additional Information 2: 063c839460d4fe157dda020e0fdc60e1

Additional Information 3: c953

Additional Information 4: c9532b6eb4e39166ecc3883a462856be

Extra information about the problem

Bucket ID: 80a22462af9b123348593d01ef3e4a0d (1754500608355617293

Answer 1

Hi BenM1991,

Please explain what you are doing when your PC crashes, and what happens when it crashes, does it freeze, does it blue screen, or does the PC black screen or just shut down?

Answer 2

That file doesn't exist.

Answer 3

Hi Ben,

Is there a large file named Memory.dmp in the C:\Windows folder?

Answer 4

Hi Dave,

The minidump folder is empty.

Thanks,

Ben

Answer 5

Hi BenM1991,

I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.