Windows 10 Update: KernelBase.dll causing Chrome to crash when playing online game

Question

Windows 10 Update: KernelBase.dll causing Chrome to crash when playing online game. The Chrome crash .dmp is below.

CONTEXT:  (.ecxr)rax=00007ff923acfb1e rbx=0000008a287f38b0 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=000036e610e47260
rip=00007ff983024fd9 rsp=0000008a287f3710 rbp=0000000000000009
 r8=0000008a287f2fe0  r9=00000000fffffffd r10=0000008a287f3110
r11=0000008a287f30b0 r12=0000008a287f3e00 r13=0000000000140000
r14=0000008a287f38b0 r15=00007ff929683130
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00000202
KERNELBASE!RaiseException+0x69:
00007ff9`83024fd9 0f1f440000      nop     dword ptr [rax+rax]
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ff983024fd9 (KERNELBASE!RaiseException+0x0000000000000069)
   ExceptionCode: e0000008
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 0000000000000000

PROCESS_NAME:  chrome.exe

ERROR_CODE: (NTSTATUS) 0xe0000008 - <Unable to get error code text>

EXCEPTION_CODE_STR:  e0000008

EXCEPTION_PARAMETER1:  0000000000000000

STACK_TEXT:  
0000008a`287f3710 00007ff9`23d91aa2     : 00000000`000002ca 0000008a`287f38b8 0000008a`287f38a0 0000008a`287f3e00 : KERNELBASE!RaiseException+0x69
0000008a`287f37f0 00007ff9`23bf4eb9     : 00007ff9`29683130 aaaaaaaa`aaaaaa01 000048bf`4e5e7602 0000008a`287f38b0 : chrome!GetMainTargetServices+0x1e7a52
0000008a`287f3820 00007ff9`23d91ac5     : 00007ff9`29683130 0000008a`287f3e00 00000000`00140000 0000008a`287f38b0 : chrome!GetMainTargetServices+0x4ae69
0000008a`287f3850 00007ff9`27223404     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : chrome!GetMainTargetServices+0x1e7a75
0000008a`287f3880 00007ff9`25129213     : 0000008a`287f3bf0 0000008a`287f3a38 000048bf`4e5e7c52 0000008a`287f3bf0 : chrome!CrashForExceptionInNonABICompliantCodeRange+0x1d25944
0000008a`287f3a00 00007ff9`25129168     : 00000000`00000000 0000008a`287f3bf0 0000008a`287f24f8 0000008a`287f2520 : chrome!GetMainTargetServices+0x157f1c3
0000008a`287f3a30 00007ff9`251cdf53     : 00000000`00000020 00007ff9`237f1072 00000000`00000000 00000000`00000266 : chrome!GetMainTargetServices+0x157f118
0000008a`287fc6b0 00007ff9`255024bb     : 000036e6`002fe4e0 0000008a`287fc750 0000008a`287fc768 000036e6`0026d6d0 : chrome!GetMainTargetServices+0x1623f03
0000008a`287fc6e0 00007ff9`231d421d     : 3ff00000`00000000 00000000`00000000 c0408000`00000000 3fe6d994`60000000 : chrome!CrashForExceptionInNonABICompliantCodeRange+0x49fb
0000008a`287fc710 00007ff9`22b9a8f9     : 3ff66836`6b4bbe58 80000000`00000000 00000000`00000000 00000000`00000000 : chrome!GetHandleVerifier+0x17c9acd
0000008a`287fc7d0 00007ff9`232f1bce     : 412e8480`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : chrome!GetHandleVerifier+0x11901a9
0000008a`287fc880 00005cdc`7fe4d3ad     : 00000307`03982f25 00000307`07f79d79 0000008a`287fc960 0000008a`287fc998 : chrome!GetHandleVerifier+0x18e747e
0000008a`287fc910 00000307`03982f25     : 00000307`07f79d79 0000008a`287fc960 0000008a`287fc998 0000008a`287fc970 : 0x00005cdc`7fe4d3ad
0000008a`287fc918 00000307`07f79d79     : 0000008a`287fc960 0000008a`287fc998 0000008a`287fc970 0000008a`287fc9a8 : 0x00000307`03982f25
0000008a`287fc920 0000008a`287fc960     : 0000008a`287fc998 0000008a`287fc970 0000008a`287fc9a8 00000000`00000000 : 0x00000307`07f79d79
0000008a`287fc928 0000008a`287fc998     : 0000008a`287fc970 0000008a`287fc9a8 00000000`00000000 00000000`00000038 : 0x0000008a`287fc960
0000008a`287fc930 0000008a`287fc970     : 0000008a`287fc9a8 00000000`00000000 00000000`00000038 0000008a`287fc910 : 0x0000008a`287fc998
0000008a`287fc938 0000008a`287fc9a8     : 00000000`00000000 00000000`00000038 0000008a`287fc910 00000000`00000006 : 0x0000008a`287fc970
0000008a`287fc940 00000000`00000000     : 00000000`00000038 0000008a`287fc910 00000000`00000006 0000008a`287fc9d8 : 0x0000008a`287fc9a8

STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  chrome+1e7a52

MODULE_NAME: chrome

IMAGE_NAME:  chrome.dll

FAILURE_BUCKET_ID:  APPLICATION_FAULT_e0000008_chrome.dll!Unknown

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  104.0.5112.81

FAILURE_ID_HASH:  {46f3582f-19fc-d11a-2674-e4fecf058223}

Followup:     MachineOwner

Answer 1

This is not a Chrome problem. It's a Windows 10 update problem. This is not a new issue. Every so often Windows 10 updates cause this problem going back many years. I was basically just reporting this particular issue.

Answer 2

In that case to also report this bug to Edge Developers you can choose the Edge Hub (three dots to right of URL address bar) then Help & Feedback, then Feedback form to fill out. They may not even see it here.

Answer 3

I don't want to offend you. So I was just simply reporting this issue with the latest Windows 10 update. Not looking for fix. My day job is an IT Professional. ;) I appreciate your time and efforts, but yeah since the issue is directly with the Windows 10 update and the online game then the dev of the game will need to modify his/her code on the platform server. I have already been in contact with "game support" and provided the dump to them. Note: I'm also a software dev both for fun and professionally. ;)

And of course the problem is affecting everyone who plays that particular game, not just me. ;)

Answer 4

When Updates cause problems See if you can System Restore to a point before the problem began following this guide: https://www.windowscentral.com/how-use-system-r...

System Restore is your first line of defense and can take you back to a point before a problem began like a time machine. If it doesn't help then you can undo it. Read about it first in the tutorial above and then try restoring to just before this started.

If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here - which I would install now so it's ready:

https://www.tenforums.com/tutorials/8280-hide-s...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 5

Hi AITPro. I'm Greg, 10 years awarded Windows MVP, here to help you.

1. Sign into Chrome sync to save your bookmarks and passwords online easily accessed anywhere by signing into Chrome:
2. Next empty the Chrome cache:

https://support.google.com/accounts/answer/3205...

3. Reset Chrome following this guide:

https://www.lifewire.com/how-to-reset-google-ch...

4. If that doesn't fix it then do a clean reinstall of Chrome:

Right click empty area of Task bar to open Task manager​.

If necessary show More Details

Under "Processes," look for "Google Chrome" or "chrome.exe."

Click it, then click End process.

Next uninstall Chrome in Settings > Apps > Apps & Features. Restart PC.

Then go into C:\Program Files and C:\Program Files (86) to find the Google folder and delete the Chrome Folder.

You may need to Take Ownership first using this handy tool that will install to your right click mouse button: https://www.askvg.com/add-take-ownership-option...

On the View tab of File Explorer then tick Hidden Files, open C:\Program Data to do the same.

Go into Start > Windows Settings (gear icon) > Apps > Apps & Features > Google Chrome > Uninstall.

Restart PC, reinstall Chrome from fresh download here: https://www.google.com/chrome/

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.