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Primary Password Required

Anonymous
2022-09-22T02:37:12+00:00

Frustrated.

Prior to yesterday, I was able to access my favorites w/saved passwords. As of yesterday, I receive a message "Primary password is required" and "Please authenticate yourself with primary password". Now, within Settings, I cannot change radio button to "Automatically", because the message appears (again).

Any help would greatly be appreciated, as I cannot move forward. Thanks.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2022-09-22T03:22:21+00:00

    Hi CZ. I'm Greg, 10 years awarded Windows MVP, here to help you.

    See the section here for Custom password recovery steps:

    https://support.microsoft.com/en-gb/topic/keep-...

    If that doesn't work then let me know and we'll try something else.

    Report back results for each step so I know what else to suggest.

    Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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