Hi eugene.ryan50-
I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.
Kindly restart your computer and when you are on the sign in page, press and hold the shift key.
Click restart on the screen in power option.
It should restart on the Windows recovery screen.
Click on troubleshoot.
Click reset.
Choose if you want to keep files or remove everything.
Process the Reset again and check if it will work.
Please let me know what will happen. Hope this will help and have a blessed day!
Thanks,
Kevin B.
Independent Advisor