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dism.exe returning and error

Anonymous
2022-09-16T19:25:37+00:00

my computer has been running slowly so i ran the dism.exe program to see if any files were corrupted, it returned back error 1392 and said "The file or directory is corrupted and unreadable." what can i do to fix this?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-09-16T20:33:43+00:00

    The first thing to do is to check your hard drive. You can do this from the drive properties / Tools or by running chkdsk c: /r in an elevated command prompt.

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  2. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2022-09-16T20:09:57+00:00

    Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, nothing to worry I am here to help, for us to fix the slow PC performance and the error kindly follow the steps below:

    Method 1. Do clean boot:

    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type msconfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

    If the above solution will not work, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

    1. go to this link: https://www.microsoft.com/en-us/software-downlo...
    2. Select Download tool, and select Run. You need to be an administrator to run this tool.
    3. On the License terms page, if you accept the license terms, select Accept.
    4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
    5. After downloading and installing, it should fix the issue.

    Reference: https://www.microsoft.com/en-us/software-downlo...

    Let me know how it goes and I hope that helps.

    Bernard

    Independent Advisor

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