Blue Screen Error

Question

I have a practically brand-new laptop that does not seem to be running right. First problems started with the screen not turning back on after the laptop would go to sleep or I closed the lid. I would have to force reboot the machine to get the screen to come back on. Then I started having battery problems as in the battery would not charge above a certain percentage. I looked at the battery charge settings but there was nothing in the settings that looked like they were preventing the battery from charging. I installed a BIOS update and the battery problem seemed to be better, but the screen was still not right. I tried updating drivers but haven’t had any luck. Now I’m getting random blue screens of the death, or my laptop will simply freeze. The only thing I have done on this laptop is install steam and play a couple of games, stream videos on Amazon Prime, play solitaire, and do work tasks like checking email and work on documents. I have had this blue screen/restart happen probably 10 times or so in the last couple of weeks.

I read through another post here about diagnosing the blue screen of death and they suggested uploading the Minidump files and MSInfo32 but I don't see the option to add files to this question.

MSI GS Series - 15.6" 240 Hz - Intel Core i7 11th Gen 11800H (2.30GHz) - NVIDIA GeForce RTX 3080 Laptop GPU - 16 GB DDR4 - 1 TB NVMe SSD - Windows 10 Pro 64-bit - Gaming Laptop (GS66 Stealth 11UH-021 )

![](https://learn-attachment.microsoft.com/api/attachments/6492a1e5-d6f0-4a62-99fe-f0b64e093b00?platform=QnA

Answer 1

Hi Tucker451,

I'm Paul and I'm here to help you with your concern.

Kindly upload the minidump files. It will help us determine what caused the PC to crash.

1. Open Windows File Explorer
2. Go to C:\Windows\Minidump
3. Zip those files
4. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.).
5. Then share the link here.

Thanks.