windows store

Question

I am getting an error when I try to download an app on Windows Store: I am signed into my Microsoft account, and when I try to GET an app I get a window asking for my PIN. When I enter the PIN it gives me the following message:

'That Microsoft Account doesn't exist. Enter a different account or get a new one.'

But the account name is the same as my Microsoft account that I am signed in to...

Answer 1

Hi Andrew -

You're welcome and thank you for the detailed response. I see, if that's the case then let's try to perform the other methods below.

Method 1: Sign out then sign back in to Microsoft Store

1. Open the Microsoft Store.
2. On the top right hand side, click the user/account icon.
3. Click your account username then select Sign-out.

Once you're signed out, close the Store then wait for about 5 seconds, open the Store then sign back in. Check if it fixes the issue.

Method 2: Create a new user profile

• Try to create a new user profile to check if the same issue will appear. Click the link below for the steps.

https://support.microsoft.com/en-us/windows/cre...

Please let me know how it goes.

Regards,
Jerico T.

I have tried both of these. The first one made no difference.

I foolishly created a second profile as a child, so that the MySMS app doesn't offer a download button because it need parental guidance.

I went in to try to change to profile, and I am now getting the same little sequence that asks for my PIN and, when I enter the correct one, it tells me my account doesn't exist. (I now know it is the correct PIN because I tried cc cv's suggestion of 123456, and it told me that was the wrong PIN.)

It is clearly a problem with my Microsoft account. Can I start again with my Microsoft account?

Answer 2

I am getting an error when I try to download an app on Windows Store: I am signed into my Microsoft account, and when I try to GET an app I get a window asking for my PIN. When I enter the PIN it gives me the following message:

'That Microsoft Account doesn't exist. Enter a different account or get a new one.'

But the account name is the same as my Microsoft account that I am signed in to...

123456

Answer 3

Hi Andrew -

You're welcome and thank you for the detailed response. I see, if that's the case then let's try to perform the other methods below.

Method 1: Sign out then sign back in to Microsoft Store

1. Open the Microsoft Store.
2. On the top right hand side, click the user/account icon.
3. Click your account username then select Sign-out.

Once you're signed out, close the Store then wait for about 5 seconds, open the Store then sign back in. Check if it fixes the issue.

Method 2: Create a new user profile

• Try to create a new user profile to check if the same issue will appear. Click the link below for the steps.

https://support.microsoft.com/en-us/windows/cre...

Please let me know how it goes.

Regards,

Jerico T.

Answer 4

Many thanks, Jerico T.

Yes, I have already tried terminating, repairing and resetting through Settings, and troubleshooting. None of this changed the response.

For some reason (Microsoft policy?) I apparently couldn't uninstall and resinstall Store...

The interesting thing is that this issue seems to relate to apps from smaller companies: I tried installing an Adobe app from Store, and it went straight in to downloading; with the particular app that I wanted to install (My SMS) Store asked for my PIN; I entered the PIN (which is correct for my Microsoft account) and it then came back with the screen shown before. I also, when asked for the PIN clicked Use a method not listed here, and it went straight to the box saying this account doesn't exist...when it is the account I am signed in to in order to download the app.

I went on to try another app from a smaller comanpy (Doge Weather). Again I was asked for my PIN and it told me the account I am using doesn't exist.

Answer 5

Hi Andrew -

I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.

Please try to perform the methods below.

Method 1: Reset Microsoft Store

1. Open settings be pressing Windows Key + I
2. Select Apps and on the left pane select Apps and features
3. Locate Microsoft Store and click it then select advanced options
4. Scroll down until you see the Reset button and click it
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue

Method 2: Troubleshoot Microsoft Store

1. Open settings be pressing Windows Key + I
2. Select Update and security
3. On the left pane select Troubleshoot
4. Scroll down until you see Windows Store Apps and click it then click Run the troubleshooter
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Hope this help. Have a good day.

Thank you,

Jerico T.