windows hello face not working

Question

Hi.. I'm using Windows 11 Home in my HP Laptop 15-dw3000 and I'm not able to access windows hello face.

When I go to the sign in option face recognition it shows me we couldn't find camera compatible.

Answer 1

Hi.. I'm using Windows 11 Home in my HP Laptop 15-dw3000 and I'm not able to access windows hello face.

When I go to the sign in option face recognition it shows me we couldn't find camera compatible.

Hello,

Check with Device Manager, if you've IR based webcam for facial recognition is properly installed.

Also see if this fix helps you:

https://www.kapilarya.com/fix-facial-recognition-not-working-in-windows-11-10

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 2

Hi. I'm David, and I'm happy to help you.

Windows Hello Facial Recognition requires a webcam with Infrared (IR) capability.

I looked at the specs for your computer on the HP website and noticed that the webcam does not have Infrared capability.

Source: https://support.hp.com/ph-en/product/hp-laptop-...

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Answer 3

Your laptop doesn't come with infrared camera, therefore you have no Windows Hello Face.