Hi DorySmillton-
I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.
Is this a personal account or work account ?
Kindly check on this link provided on how to recover your MS account:
https://support.microsoft.com/en-us/account-bil...
If it still not working you might need to fill up account recovery form:
https://support.microsoft.com/en-us/account-bil...
Please let me know if you do have questions. Hope this will help and have a blessed day!
Thanks,
Kevin B.
Independent Advisor