Issues connecting Bluetooth controllers

Question

I have a new Windows 11 PC. I am trying to connect an XBOX controller and PS4 controller using Bluetooth (not at the same time). Both controllers work fine using USB cables. I was able to connect these controllers to my old PC using Windows 10.

The XBOX controller paired with Windows 11. If I connect it through Bluetooth, it will connect and disconnect constantly. My PS4 also seemed to pair correctly. If I turn the controller on, I get a prompt to pair it. I click yes, and it gives me a message that it was successful, but then the controller shuts off immediately.

I don't know where to start to troubleshoot these issues. Are they OS issues or hardware issues?

Answer 1

Thank you for the reply. I think I figured it out. I feel silly. My new motherboard came with a WiFi antenna that is also a Bluetooth antenna. I didn't look into it because I am using a wired connection. Once I installed the antenna, the problem seems to have gone away. I am still getting disconnect problem with my PS4 controller in one game, but I think it is specific to that game.

Answer 2

HI WDVA. I'm Greg, 10 years awarded Windows MVP, here to help you.

Try the fixes which work for both Windows 10 and 11 which apply to your Xbox controller randomly disconnecting:

https://www.softwaretesttips.com/xbox-one-contr...

https://www.reddit.com/r/gaming/comments/qb9yts...

https://www.reddit.com/r/StarWarsSquadrons/comm...

https://www.reddit.com/r/techsupport/comments/n...

https://www.reddit.com/r/xbox/comments/oiddca/m...

https://www.reddit.com/r/pcgaming/comments/jt5c...

https://appuals.com/fix-xbox-one-controller-dis...

(Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

https://www.youtube.com/watch?v=Jqqn4SljPkU

If nothing else works then you can always get Support or replacement under warranty for controller(s) that less than a year old. Go here for Microsoft Hardware Warranty support: https://support.microsoft.com/en-us/warranty

Try these fixes for PS4 Dualshock game controller connected via Bluetooth but not working on Windows 10/11 PC:

https://www.guidingtech.com/fix-windows-10-not-...

https://windowsreport.com/ps4-controller-driver... (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

https://thedroidguy.com/ps4-controller-not-work...

https://www.softwaretesttips.com/ps4-controller...

https://gaming.stackexchange.com/questions/3381...

This says to use USB mini cable for greatest stability:

https://www.windowscentral.com/how-connect-play...

https://www.pcgamer.com/how-to-use-a-ps4-contro...

https://www.youtube.com/watch?v=1pxi5Q5JcAk

Feel free to ask back any questions. Please report back results for all steps given so I know what else to suggest if necessary.

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