Hardware error

Question

Hi, recently I have been encountering Windows 11 crashing error on my computer. It is not a BSOD, or instant crash, but the OS just slowly "disintegrates". Everything is becomes slow, animations stop working etc. I have been looking in my reliability history and every time this happens I receive the following "Hardware error":

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 144

Parameter 1: 3003

Parameter 2: ffffeb0d475054f8

Parameter 3: 40010000

Parameter 4: 0

OS version: 10_0_22000

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22000.2.0.0.256.48

Locale ID: 1033

My PC consists of:
Ryzen 9 5900X

MSI 3090 Ti Gaming X Trio

Corsair 32GB 3200mhz RAM

Things I have tried:

• Updating Windows
• Reinstalling GPU drivers
• Checking disk & memory

This happens at random, not under load or anything

Answer 1

The minidump file didn't name any driver. It only indicated a system kernel driver "ntkrnlmp.exe". Since it's a system file it means something else drove it into a fault. It could be hardware, software, or driver.

Also, the system logs didn't specify any driver or hardware so I can't determine the cause of the issue.

I can only recommend general solutions.

1. Install the latest Windows Updates.
2. Use System File Checker to check and fix corrupted system files that may be the cause of the issue. Please refer to the link.

https://support.microsoft.com/en-us/help/402652...

3. Update all device drivers to the latest version.
4. Clean uninstall the currently installed GPU driver using DDU then download and install the available driver from the PC manufacturer's/NVidia support website.

I hope this helps. Feel free to ask back any questions and keep me posted.

Answer 2

Custom built, the drivers & BIOS are all up to date.

Answer 3

Hi, thank you for your reply

There was a minidump created however it is from 2 days ago, so due to me being unsure I uploaded both the minidump as well as the event log below:

Event log: https://www.mediafire.com/file/48fgpuekmx893xf/System.evtx/file

Minidump: https://www.mediafire.com/file/ps49akssgt9scrh/092522-9671-01.rar/file

Answer 4

Hi SRKactual,

I'm Paul and I'm here to help you with your concern.

Can you check if Windows was able to create minidump files?

1. Open Windows File Explorer
2. Go to C:\Windows\Minidump
3. Zip those files
4. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.).
5. Then share the link here.

If not, just share the System event logs.

>> Open Event Viewer.

>> Click Windows Logs.

>> Right-click System.

>> click "Save all events as"

>> Select location, name the file, and click Save.

>> select "Display Information for these languages ", click English and click OK.

>> Upload the saved log file to OneDrive and share the link here.

Thanks.

Answer 5

Is this a branded PC?

If a self build update drivers from the mobo maker