SSLcertificate problem

Question

I'm new to Azure. I have created a Key Vault, then I asked DigiCert for a SSL certificate. For 10 days now, the certificate is disabled and I have no way to enable it.

What I'm doing wrong ?

Answer 1

Hi @leketch

Thanks for your patience. We apologize for the inconvenience this issue has caused. Can you please share with us which documentation you're following? Also, are you seeing any error messages?

can you double check to make sure you have fulfilled the prerequisites for your app before you created a free managed certificate:

Prerequisites
-Create an App Service app.
-For a private certificate, make sure that it satisfies all requirements from App Service.
Free certificate only:
-Map the domain you want a certificate for to App Service. For information, see Tutorial: Map an existing custom DNS name to Azure App Service.
For a root domain (like contoso.com), make sure your app doesn't have any IP restrictions configured. Both certificate creation and its periodic renewal for a root domain depends on your app being reachable from the internet.

SN: The free certificate is issued by DigiCert. For some top-level domains, you must explicitly allow DigiCert as a certificate issuer by creating a CAA domain record with the value: 0 issue digicert.com.

Hope that helps. Let us know if you have further questions.

-Grace