Hidden mouse cursor upon login

Question

Mouse cursor is working upon login but is not visible (this happens only on some user profiles on the same computer)

The only thing that brings back cursor is when I:

1. Open Device Manager
2. Remove all mouse input devices
3. Trigger scan for hardware changes
4. Mouse cursor appears again and it is working until next login

I have tried to recreate windows user, reinstall mouse drivers, reset mouse settings,...

I did not try to reset windows to defaults because I have multiple accounts on this computer.

Answer 1

Dear Mathew_834,

Good to see you in Microsoft Community.

According to your description, the problem is caused by the graphics card driver.

You can go to the graphics card manufacturer's official website to update the graphics card driver. If you don't know your graphics card model, you can press Ctrl+Shift+Esc to open the task manager - performance - GPU (here will display your integrated graphics and discrete graphics) - update them.

Also, you can see if the mouse cursor is properly displayed in safe mode.

Press Win+I - System - Recovery - Advanced Startup - Restart Now - Choose an option - Troubleshoot - Advanced Options - Startup Settings - Restart - After the computer restarts, you will see a list of options. Select 4 or press F4 to start the computer in Safe Mode. Alternatively, if you need to use the Internet, select 5 or press F5 to enter Safe Mode with Networking.

If there is anything not clear, please do not hesitate to let me know.

Best regards,

Bob8 | Microsoft Community Support Specialist.