Hi kazzy222-
I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.
This is a community forum supporting home users / consumer support due to scope and limitation of support it would be best if you can consult this concern to IT professionals and ask directly from them:
https://social.technet.microsoft.com/Forums/en-...
Hope this will help and have a blessed day!
Thanks,
Kevin B.
Independent Advisor