Windows 10 error

Question

Hello and goodmorning I woke up and went to turn my laptop on. I kept getting 3 LED flashes from the battery charge light. I did mange to boot windows 10 by connecting the AC adapter. But when I went to sign in In it looks like windows reset itself. I went to the event log to see a warning Event ID:63

is this something that I should take action instantly??

** moved from Virus and Malware / Other / Scanning, detecting, and removing threats / Windows 10 **

Answer 1

Hi

Good day,

Please try to log in with safe mode and temporarily disable the batch file in the task scheduler.

Luke Lu

Answer 2

Hello I am currently unable to logon into my main other and built in admin account

Answer 3

Hi,

Good day,

As you mentioned "it looks like microsoft windows reset itself", I would provide you following batch file to determining whether the computer has been reseted random instantly by the hardware.

sh.bat:

systeminfo >> c:\data\log\systeminfo.txt

Put this batch file in the task scheduler. Click on "Run whether user is logged on or not" as will as "Run with hightest privileges."

Then you could find out this result.

Luke Lu

Answer 4

Hello and good afternoon i looked up a fixed for this but all the methods I did didn't work.n any fix I need answers asap

Answer 5

Dear NotDalson,

Glad to see you in Microsoft Community.

Please check C:\Users to see if there are multiple users.

It looks like you are logged into a temporary user. Please click on Start - click on the account avatar - see if there are other users - switch to another account

If not please restart Windows.

If there is anything not clear, please do not hesitate to let me know.

Kirk | Microsoft Community Support Specialist