windows crash reports

Question

i contacted support earlier asking about BSOD crash issues, and ran the file verification and integrity checker that was recommended, but it didnt find anything. i am assuming that didnt fix the problem(s) so im hoping someone can help me figure out what these crash reports indicate and what to do do about them:

#1
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001a (0x0000000000061948, 0x0000000001401b5b, 0x0000000000000001, 0x0000000001401b5b). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 9a2ba7f8-8264-4df9-94df-424ba9f47574.

#2
Source

Windows

Summary

Shut down unexpectedly

Date

‎9/‎29/‎2022 10:23 AM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 1a

Parameter 1: 61948

Parameter 2: 1401b5b

Parameter 3: 1

Parameter 4: 1401b5b

OS version: 10_0_19044

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19044.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: 0x1a_61948_nt!MiDereferenceIoPages

#3
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001a (0x0000000000041792, 0xffffc78119592808, 0x0000001000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 1083d21b-00d2-44de-9f38-78a6cdf02418.

#4
Source

Windows

Summary

Shut down unexpectedly

Date

‎9/‎30/‎2022 2:56 PM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 1a

Parameter 1: 41792

Parameter 2: ffffc78119592808

Parameter 3: 1000000000

Parameter 4: 0

OS version: 10_0_19044

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19044.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: MEMORY_CORRUPTION_ONE_BIT

im sure ill need to provide some additional info, just let me know what is needed. i appreciate any help i i can get with this.

Answer 1

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open file explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage and please share the shareable link here.

Let me know how it goes and I hope that helps.

Bernard

Independent Advisor