I got this computer for Christmas pre-built with Windows on it, I have had this issue for a while but I have ignored it.
Windows Activation query
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have had this issue for quite a while now with activating my windows. Does anyone have any ideas on how to fix this?
Windows for home | Windows 10 | Install and upgrade
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Anonymous
2022-08-23T12:21:18+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Neil D 33,495 Reputation points Volunteer Moderator2022-08-23T11:40:33+00:00 Your screenshot doesn't add up. Windows 10 Core, also known as Windows 10 Home cannot use a volume licence for activation. That type of licence is intended for Windows 10 Pro and above.
Can you give a bit more detail on the history of the licence. Was Windows 10 Home ever activated, was the computer brand new when you bought it.
Is it a branded computer, HP, Dell Acer etc. Did it come with Windows 10 pre-installed by that manufacturer.?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John DeV 164.9K Reputation points Independent Advisor2022-08-23T07:26:19+00:00 Hello jlogue123,
Thank you for updating me that information. Based on the attached image, You're using a volume license which is intended for organizations and businesses to activate large numbers of computers. It's not intended for home use. You may need to consider buying a new genuine license of Windows.
Kind regards,
John DeV
Independent Advisor
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Anonymous
2022-08-23T00:28:01+00:00 Hi John, thanks for your swift reply. This is my own personal PC which I use at home. I will attach the screenshot below;
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John DeV 164.9K Reputation points Independent Advisor
2022-08-23T00:18:16+00:00 Hello jlogue123,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Can you give me details or history about your device and copy of Windows? Looks like you're using a volume license. Is that a home pc or an office computer?
Press Start then search Command Prompt.
Right click then run as administrator
Please type the command below then press enter
slmgr.vbs /dlv
Please take a screenshot of the resulting window then post it in your next reply
https://answers.microsoft.com/en-us/feedback/fo...
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor