Computer Shuts Down Randomly When Gaming

Question

Hello,

For the last couple of months I have been getting BSOD and computer crashes when gaming. At first, I thought it was an issue with Valorant Anti Cheat software, but lately it has affected other games. Some games don't cause crashes at all, while other have it happening frequently. Here is the Memory DMP file.

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3155

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 4317

    Key  : Analysis.Init.CPU.mSec
    Value: 1812

    Key  : Analysis.Init.Elapsed.mSec
    Value: 28683

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 95

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x1e

    Key  : Bugcheck.Code.KiBugCheckData
    Value: 0x1e

    Key  : Bugcheck.Code.Register
    Value: 0x1e

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

FILE_IN_CAB:  MEMORY.DMP

BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000096

BUGCHECK_P2: fffff8005af9891c

BUGCHECK_P3: 0

BUGCHECK_P4: 0

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

PROCESS_NAME:  System

TRAP_FRAME:  8b4858245c8966cb -- (.trap 0x8b4858245c8966cb)
Unable to read trap frame at 8b485824`5c8966cb

STACK_TEXT:  
ffffc381`33bd9158 fffff800`36ef5b6e     : 00000000`0000001e ffffffff`c0000096 fffff800`5af9891c 00000000`00000000 : nt!KeBugCheckEx
ffffc381`33bd9160 fffff800`36e017af     : fffff800`36ef5b4c 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HvlpVtlCallExceptionHandler+0x22
ffffc381`33bd91a0 fffff800`36ce2467     : ffffc381`33bd9710 00000000`00000000 ffffea08`06a4f520 fffff800`36dfc414 : nt!RtlpExecuteHandlerForException+0xf
ffffc381`33bd91d0 fffff800`36ce1066     : ffffea08`06a4ebd8 ffffc381`33bd9e20 ffffea08`06a4ebd8 ffffea08`06a4ef10 : nt!RtlDispatchException+0x297
ffffc381`33bd98f0 fffff800`36df9752     : 098b0000`009de9c0 8b44db33`24244c89 8b485824`5c8966cb c0854800`30814b05 : nt!KiDispatchException+0x186
ffffc381`33bd9fb0 fffff800`36df9720     : fffff800`36e0a9a5 ffffea08`06a4ebe0 fffff800`36ca0d17 00000000`00000001 : nt!KxExceptionDispatchOnExceptionStack+0x12
ffffea08`06a4ea98 fffff800`36e0a9a5     : ffffea08`06a4ebe0 fffff800`36ca0d17 00000000`00000001 ffff860a`64ac1301 : nt!KiExceptionDispatchOnExceptionStackContinue
ffffea08`06a4eaa0 fffff800`36e066e0     : ffffc381`33f40180 fffff800`36ca436f 00000000`000006ad 00000000`00000000 : nt!KiExceptionDispatch+0x125
ffffea08`06a4ec80 fffff800`5af9891c     : fffff800`5af987ab 00000000`00000000 fffff800`373b2149 00000000`00000000 : nt!KiGeneralProtectionFault+0x320
ffffea08`06a4ee18 fffff800`5af987ab     : 00000000`00000000 fffff800`373b2149 00000000`00000000 fffff800`5af911bf : intelppm!ReadIoMemRaw+0x24
ffffea08`06a4ee20 fffff800`5af987f5     : 00000000`00000000 fffff800`36d34656 00000000`00000000 00000000`00000000 : intelppm!ReadGenAddr+0x1f
ffffea08`06a4ee50 fffff800`5af993d4     : ffffc381`33b88210 fffff800`36c4db9c 00001aef`4ab8a0ad ffffc381`33b881c8 : intelppm!ReadGenAddrEx+0x11
ffffea08`06a4ee80 fffff800`5af911bf     : ffff860a`58ef0ab0 ffffea08`06a4ef30 00000000`00002c90 00000000`00000000 : intelppm!GetCpcDifferentialFeedback+0x24
ffffea08`06a4eeb0 fffff800`36c4db9c     : 00000000`00000000 ffffc381`33b881c8 00000000`00000000 ffff5160`e5adab63 : intelppm!PerfReadWrappingCounter+0x3f
ffffea08`06a4ef00 fffff800`36c4ca33     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PpmUpdatePerformanceFeedback+0x16c
ffffea08`06a4efb0 fffff800`36c4bd24     : ffffc381`00000000 00001f80`00000006 00000000`00000003 00000000`00000002 : nt!PpmIdleExecuteTransition+0xb93
ffffea08`06a4f3b0 fffff800`36dfc414     : ffffffff`00000000 ffffc381`33b8b340 ffff860a`66ac9080 00000000`00000c34 : nt!PoIdle+0x374
ffffea08`06a4f520 00000000`00000000     : ffffea08`06a50000 ffffea08`06a49000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x54

SYMBOL_NAME:  intelppm!ReadIoMemRaw+24

MODULE_NAME: intelppm

IMAGE_NAME:  intelppm.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  24

FAILURE_BUCKET_ID:  0x1E_C0000096_intelppm!ReadIoMemRaw

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {a5e63b68-81a0-bcbd-773f-6028dea77355}

Followup:     MachineOwner
---------

Answer 1

Hi Harrison,

Thanks for sharing the minidump file.

The minidump file indicates intelppm.sys as a cause of the BSOD which is related to Intel Power Management.

To fix the issue, download and run the Intel Drive & Support Assistant, then install update all out dated drivers.

Download then install the latest version of BIOS & Chipset drivers from the manufacturer's website.

You can also, test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

https://www.tenforums.com/tutorials/14201-memte...

Run the Windows Memory Diagnostic:

https://www.howtogeek.com/260813/how-to-test-yo...

Please do not hesitate to ask if you need further assistance. If your computer encounters BSOD again, please share the minidump files for further analysis.

Stay safe

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

https://www.dropbox.com/s/cujzs1agawv6lul/091422-10546-01.dmp?dl=0

Answer 3

Hi Harrison,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly check C:\Windows\Minidump and copy available minidump files to the desktop then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash.

Regards,