Performance issues with Microsoft Jigsaw Premium

Question

It's been quite a while since i've benn experiencing issues with the performance, I had to disable music since it keeps on sounding choppy, the movement of the pieces feels choppy as well, you attempt to grab a piece anda grab another instead. I have unistalled and re installed the software several times with no improvement. I HAVE NO TROUBLE WITH ADS SINCE IT'S PREMIUM SUBSCRIPTION. OS Windows 10 Intel(R) Core(TM) i3-9100 CPU @ 3.60GHz 3.60 GHz 24GB RAM. Thanks

Answer 1

Hi, I set the power plan to "High performance mode" with no noticeable improvement. GPU graphic shows an average usage of 30% and CPU about 10-15% over the rest of the tasks. The performance is still very unpleasant.

Answer 2

Dear RicardoCea,

Glad to see you in Microsoft Community.

I have Microsoft Jigsaw installed on our device and have tried running it without the stuttering sound.

Do you have power saving mode turned on?

Settings - System - Power - Power Mode - High Performance

Or set in the control panel:

Press Win+R, enter and run "control", Control Panel - change "Display mode" to "Large icons" - Power Options - change the power plan to "High performance mode"

Also, check the performance footprint when running this game:

Press Ctrl+Shift+Esc to open the Task Manager, go to the "Performance" page, and check whether the CPU and GPU are heavily occupied when the game is running.

Please feel free to let me know how it goes.

Kirk | Microsoft Community Support Specialist