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Hi, I have no idea why it happens problem (sorry for my english) so i'm asking here :) I bought a new ram the model is Memoria GeiL DDR4 8GB 3000MHZ EVO POTENZA Black and the I wanted to use in dual channel with a Memory GeiL DDR4 8GB 3000MHz Super Light RGB Black When I turn on the pc with both connected take a screenshot, but I tried each one by separated and they walk normally without problems, the mother it has only two slots so he ruled out the possibility that be a mistake of having put them in an order wrong, the errors that jumped me are SYSTEM THREAD EXCEPTION NOT HANDLED and irg les or equal, if someone had the same experience or has an idea because it happens I would appreciate a lot if you guide me because I do not understand anything https://www.reddit.com/r/techsupport/comments/xevs76/problem_with_a_new_ram/
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It's best to buy RAM for dual channel use in a matched pair. Subtle differences sometimes cause this type of problem. Assuming that your motherboard does in fact support the configuration, since you tested them successfully individually, this seems like the most likely problem.
Hi Octavio, my name is Jose, a Windows user like you. I'll be happy to assist you with this issue.
Sorry to hear you're experiencing this issue.
Many motherboards manufacturers provide a guide about how to configure RAM dual channel properly. Since this is a hardware related issue, please ask about it to your computer or motherboard support. They can provide you a best solution for your issue.
If you have a Windows related question, please let me know.
