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Cursor/pointer slowly moving across screen intermittently

Anonymous
2022-09-21T07:30:44+00:00

At least twice a day the cursos on my screen starts slowly moving across and varying speed (it can be a slow speed all the way or sometimes fast and slow). It is NOT anything to do with a mouse as I do not use one and all the google answers to my question relate it back to a mouse.

The only way to stop it is to turn my laptop on and off again which is quite irritating but eventually it starts moving by itself again.

I have played around with some settings but so far nothing has worked!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-09-21T08:09:50+00:00

    Hi Teresa,

    I'm Paul and I'm here to help you with your concern.

    Let's try to isolate the cause of the issue.

    1. Perform Clean Boot. If the issue doesn't persist in the clean boot it means the issue might be caused by a non-Microsoft program. Refer to this link.

    https://support.microsoft.com/en-us/help/929135...

    1. Start PC in Safe Mode. If the issue doesn't persist in the Safe Mode it means the issue might be caused by a non-Microsoft driver.

    To start in Safe Mode.

    >> Press the Windows logo key + R.

    >> Type msconfig in the Open box and then select OK.

    >> Select the Boot tab.

    >> Under Boot options, click the Safe boot checkbox.

    >> Apply and restart PC.

    Let me know the result.

    Thanks.

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