Whenever I'm charging, computing will randomly lock

Question

Whenever I'm charging my laptop, it will randomly go on sleep mode after a while.

I have changed the power plan settings to never hybernate, and have looked all through the advanced section.

Please help!

Answer 1

Hi Sunday,

Apologies if the suggested methods didn't work for you. Can you also perform the suggested method provided by johnqueen on this thread with a similar issue that you're experiencing: https://answers.microsoft.com/en-us/windows/for...

If that didn't work, I suggest that you backup your files, then perform a clean install of Windows instead. You may refer to this article as a guide: https://www.tenforums.com/tutorials/1950-clean-...

Please let me know how it goes. Thank you.

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Answer 2

Good day! I'm Raniel, a Microsoft user like you. I understand your frustration regarding this issue and I'll do my best to help.

Just to clarify, did you make any changes to your machine before encountering this issue(like installing third party apps, recent updates, etc..)?

Run the Power troubleshooter first: Go to Start > Settings > Update and Security > Troubleshoot > Power > select Run Troubleshooter.

You can also reset your power plans to default

1. On your search bar, type command prompt and select "run as administrator"
2. Type powercfg -restoredefaultschemes and press Enter
3. Perform a clean boot and see if you'll encounter the issue: https://support.microsoft.com/help/929135/how-t...

Another option is to enable the "built-in" administrator account to isolate the issue:

1. On your search bar, type command prompt and select "run as administrator"
2. On the command prompt window, type net user administrator /active:yes and press Enter
3. Reboot your machine, then login to your admin account, and check if you'll encounter the same issue.

Note: If you don't encounter the issue on the built-in administrator account, I suggest that you create a new user account (go through the steps under "My computer is in a workgroup") . Please refer to this article as a guide: https://support.microsoft.com/help/14039/window...

However, if the issue persist, kindly perform a repair install of your Windows which fixes the broken system files on your machine.

1. Download the media creation tool here: https://www.microsoft.com/software-download/win... (click on "Download tool now") and wait for the download to finish
2. Temporarily disable your firewall/antivirus, then open the tool and select the option "Upgrade this PC now".
3. Wait until your machine goes to the process of repair install. There should be no worries in performing it since you will select the option to keep your files during the process.

I hope this helps. Good luck!