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Certain Keyboard Keys Unresponsive

Anonymous
2022-09-07T13:04:40+00:00

Hello Microsoft Team,

I would like to report an ongoing issue plaguing my keyboard. I am unable to use a diagonal row of my keys, as they are unresponsive. These keys are 3, e, d, and c. I have tried various online fixes, but to no avail. I would like to know if I can source the problem so I don't need to purchase a new computer. I've tried updating, uninstalling/reinstalling drivers, updating my computer, searching for malware, restarting with windows shift x.

Windows for home | Windows 11 | Devices and drivers

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  1. DaveM121 891.6K Reputation points Independent Advisor
    2022-09-07T13:39:06+00:00

    Hi VIVAAN DEV

    I am Dave, I will help you with this.

    1

    Bring up the on-screen keyboard, do those keys work on the on-screen keyboard?

    2

    If those keys work on the on-screen keyboard, this is most likely not a software issue, connect another keyboard to your PC and check if the keys on that keyboard work.

    3

    If those keys work on the on-screen keyboard and on another keyboard, then your keyboard has a hardware issue and will need to be replaced, on keyboards diagonal groups of keys not working indicate a problem with the the controller for that group of keys.

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