BSDO after press power button

Question

Sometimes, after pressing power button, system didn't boot up.

After several minutes. BSOD occurs.

memory dump can be found below.
https://drive.google.com/drive/folders/1u5sNprlZnU2u9tgAi9IrYleR-0v0eTJl?usp=sharing

Can someone help to check what cause this BSOD ?

Thanks.

Answer 1

Thanks for the support

If BSOD occurs next time, I'll use driver verifier and have a new post.

Answer 2

Hi lanzlai,

Thanks for updating me.

Kindly enable the driver verifier and let the computer crash 3 times then disable it and share the newly created minidump file:

https://www.tenforums.com/tutorials/5470-enable...

Please do not hesitate to ask if you need further assistance.

Stay safe

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Answer 3

May I know how many devices are connected to the USB ports?

A: When BSOD occur, only one usb mouse connect to the usb port

did your computer produce any minidump files for further analysis?

A: Cannot find minidump file, only memory dump

Answer 4

Hi lanzlai,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

The Memory dump file indicates usbccgp.sys as a cause of the BSOD which is related to USB Common Class Generic Parent Driver.

May I know how many devices are connected to the USB ports? did your computer produce any minidump files for further analysis?

Kindly check C:\Windows\Minidump and copy available minidump files to the desktop then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash.

Regards,