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Kernel Power 41

Anonymous
2022-08-03T15:14:08+00:00

Hello !
I'm wittring this in hope to find some help.. Since 5 days i can barely use my computer, i keep getting random crashes, either i'm playing, working, or juste browsing internet. It's always the same critical error : Kernel Power 41.
I tried most of the solution you can find online, ( change PSU, run RAM check, Update Bios, go back to one old windows 11 version, check for driver update etc... )

Here's the content of the .dmp file :
Microsoft (R) Windows Debugger Version 10.0.25136.1001 AMD64 Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\baget\OneDrive\Bureau\Nouveau dossier\080322-19281-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 22000 MP (20 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Edition build lab: 22000.1.amd64fre.co_release.210604-1628 Machine Name: Kernel base = 0xfffff80668a00000 PsLoadedModuleList = 0xfffff80669629650 Debug session time: Wed Aug 3 13:29:20.702 2022 (UTC + 2:00) System Uptime: 0 days 0:13:32.381 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ ....................... Loading User Symbols Loading unloaded module list ............. For analysis of this file, run !analyze -v nt!KeBugCheckEx: fffff80668e17d00 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff85851affe230=000000000000003b 9: kd> !analyse -v No export analyse found 9: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * *******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the BugCheck Arg2: ffffb8d12604f6dd, Address of the instruction which caused the BugCheck Arg3: ffff85851affeb70, Address of the context record for the exception that caused the BugCheck Arg4: 0000000000000000, zero.

Debugging Details:

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec
Value: 2171

Key  : Analysis.DebugAnalysisManager
Value: Create

Key  : Analysis.Elapsed.mSec
Value: 9924

Key  : Analysis.Init.CPU.mSec
Value: 609

Key  : Analysis.Init.Elapsed.mSec
Value: 86989

Key  : Analysis.Memory.CommitPeak.Mb
Value: 116

Key  : Bugcheck.Code.DumpHeader
Value: 0x3b

Key  : Bugcheck.Code.Register
Value: 0x3b

Key  : WER.OS.Branch
Value: co\_release

Key  : WER.OS.Timestamp
Value: 2021-06-04T16:28:00Z

Key  : WER.OS.Version
Value: 10.0.22000.1

FILE_IN_CAB: 080322-19281-01.dmp

BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: ffffb8d12604f6dd

BUGCHECK_P3: ffff85851affeb70

BUGCHECK_P4: 0

CONTEXT: ffff85851affeb70 -- (.cxr 0xffff85851affeb70) rax=0000000000000000 rbx=ffffb89c80c5ae00 rcx=0000000000000000 rdx=0000000000000000 rsi=0000000000000000 rdi=ffffb89c80c5ae48 rip=ffffb8d12604f6dd rsp=ffff85851afff590 rbp=ffffb89c80c5ae48 r8=0000000000000000 r9=000000000000002f r10=fffff80668e4f5a0 r11=0000000000000000 r12=000000000000000a r13=000000000000000a r14=ffffb89c80c5ae34 r15=ffffb89c80c5ae30 iopl=0 nv up ei ng nz na po cy cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050287 win32kfull!TimersProc+0x29d: ffffb8d12604f6dd 488b88a0010000 mov rcx,qword ptr [rax+1A0h] ds:002b:00000000000001a0=???????????????? Resetting default scope

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: csrss.exe

STACK_TEXT:
ffff85851afff590 ffffb8d12604f15e : 0000000000000010 00000000000c6557 0000000000000000 0000000000000004 : win32kfull!TimersProc+0x29d ffff85851afff620 ffffb8d125c9bc14 : 0000000000000000 0000000000000000 0000000000000001 0000000000000000 : win32kfull!RawInputThread+0x7ce ffff85851afff790 ffffb8d125c9b994 : 0000000000000000 0000000000000001 0000000000000020 0000000000000000 : win32kbase!xxxCreateSystemThreads+0x214 ffff85851afff8b0 ffffb8d12654a612 : ffffdc0469491080 0000000000000000 0000000000000000 0000000000000000 : win32kbase!NtUserCreateSystemThreads+0x144 ffff85851afff9b0 fffff80668e2a275 : ffffdc04000003ca 00000000ffffffff 0000017bd4e04fa0 0000000000000440 : win32k!NtUserCreateSystemThreads+0x16 ffff85851afff9e0 00007ffecf368cd4 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSystemServiceCopyEnd+0x25 0000002f78cbfd98 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ffe`cf368cd4

SYMBOL_NAME: win32kfull!TimersProc+29d

MODULE_NAME: win32kfull

IMAGE_NAME: win32kfull.sys

IMAGE_VERSION: 10.0.22000.795

STACK_COMMAND: .cxr 0xffff85851affeb70 ; kb

BUCKET_ID_FUNC_OFFSET: 29d

FAILURE_BUCKET_ID: AV_win32kfull!TimersProc

OS_VERSION: 10.0.22000.1

BUILDLAB_STR: co_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {4204da86-0e34-a6fb-28f3-793ac186b089}

Followup: MachineOwner

If anyone could help me to fix this or even have some guess of the cause of the issue, I would be really glad.
Thanks and have a good day !

-Raphael

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 891.6K Reputation points Independent Advisor
    2022-08-04T08:51:42+00:00

    Hi Raphael, glad to help, I will be here.

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  2. Anonymous
    2022-08-04T08:46:49+00:00

    That was fast !

    i do have Corsair ICUE software, I uninstalled it to see if it fixes anything, i'll keep you updated during the day !
    Thanks !

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  3. DaveM121 891.6K Reputation points Independent Advisor
    2022-08-04T08:31:12+00:00

    Hi Raphael,

    Your minidump files indicate it is a driver named cpuz153_x64.sys that is causing the system to crash.

    That virtual driver can be part of the following software, if installed on your PC:

    Speccy

    CPUID

    Corsair software

    If you have any of that software installed on your PC, temporarily uninstall it and test if your PC is stable.

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  4. Anonymous
    2022-08-04T08:24:55+00:00

    Hello Dave !
    Thanks you for taking the time to check those files !
    Here there are ! if you need anything else let me know !

    https://we.tl/t-qVWEJuHUvm

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  5. DaveM121 891.6K Reputation points Independent Advisor
    2022-08-03T15:46:20+00:00

    Hello Raphael,

    I am Dave, I will help you with this.

    Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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