Teams Verification SMS Code wont work

Question

I've tried searching for an answer for this, but I every time I am sent a verification code it is not valid.

I cannot use Teams without this code. Please advise.

I need to use Teams for an important meeting this week.

Answer 1

Hi Peter. THIS ISSUE IS NOT FIXED, but I have found a potential workaround for you if you have access to a mobile phone not associated with your Microsoft account.

I've managed to set up a separate, new Microsoft account on my partner's phone, using only the phone number instead of an email address as the login details. Once I'd done this, I was able to log out of my Microsoft account on my computer and log in on this new account to have a normal meeting - the phone number being the User ID in this instance, instead of my email address.

We're still not able to use Teams on any device under our existing Microsoft accounts, so this is just a workaround for your urgent meeting - NOT a resolution to the problem at all.

Answer 2

Do you have any alternate email id for verification process?
If you are part of an organization, try contacting Admin for Azure AD settings, they might be able to change the password or access the verification code.

Answer 3

@Peter Sutherland ,

It is recommended you to use the Microsoft Virtual Agent to help you to contact support to access your Microsoft account.

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